ZenSource is the next evolution of enterprise grade open source designed to optimize brand digital stories.
Offering a highly evolved, Drupal based CMS and cloud hosting platform designed to elevate app creation,
ZenSource's platform caters to both marketers and developers, delivering a user friendly and fast to market
experience and ensuring ongoing upgrades, enterprise level hosting, and next gen security.
We are seeking a leader to help evolve the next generation of open-source Drupal and Amazon AWS B2B Martech cloud solutions. You will lead the execution of product strategy and roadmap while driving the next phase of product innovation. As a key member of the leadership team, you will provide critical input on business operations and strategy, spanning sales, marketing, finance, and IT, to support the company’s growth and scalability plans.
Your primary transformational responsibility will be to establish and operationalize product management, design, and support functions to enhance market positioning, improve client satisfaction and experience, and drive revenue growth.
Reporting to:
President
Responsibilities:
- Define product strategy and prioritize the product roadmap, informed by competitive research and market analysis, to support rapid growth.
- Lead customer support, training, and UX/UI teams.
- Improve client retention by evolving the product support model, documentation, and service.
- Collaborate with executive leadership to align product initiatives with business goals.
- Oversee product team P&L responsibility.
- Develop a Client Advisory Board to gather product feedback and set roadmap priorities.
Qualifications:
- 5+ years of commercial-grade SaaS B2B product management experience.
- A deep understanding of AWS cloud and Drupal technologies (experience with Acquia is a plus).
- Proven experience in leading product teams and driving product roadmaps to retain clients and grow market share.
- Expertise in customer support models, ticket and issue tracking, and technical product documentation.
- A customer-centric mindset with the ability to balance technical and business needs.
- Experience with Agile development and product lifecycle management.
- Skilled in competitive and market analysis research.
Top Skills
What We Do
Hello, we're Primacy, a nationally recognized top agency that accelerates growth by building exceptional brand experiences.
Primacy's best-in-class, tenured experts work with purpose-driven leaders who have the power to redefine the future in our core 4 industries: education, financial services, health, and manufacturing. Together, we're proud to solve some of today's most important challenges to elevate the human experience.
Outsized growth starts by visiting primacy.com.
.jpeg){kind=icon}
 (1).png)
