Product Manager

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Product Manager to join our team! This position is responsible for guiding the success of a product and leading the cross-functional team that is responsible for delivering it. This role involves setting a product vision and strategy, defining a product roadmap, and working with engineering, marketing, sales, and support to ensure revenue and customer satisfaction goals are met. Additionally this role also includes ensuring that the product supports the company’s overall strategy and goals.

This role...

• Product Vision and Strategy
  • Owns accountability for the overall team and product success.
  • Defines and shares product vision, aligned with the goals of the business and is accountable to business leaders. Defines business value & OKRs (Objectives & Key Results).
  • Develops and communicates a clear product strategy to achieve product vision.
  • Defines and executes product roadmap aligned with business objectives and customer needs.
  • Defines key performance indicators (KPIs) and metrics to track product performance against strategic goals. Uses data to make informed decisions and adjustments to the product strategy.

• Performance Measurement, Outcome Identification, Reporting, & Communications
  • Utilizes data analytics tools and platforms to analyze product performance and user behavior.
  • Generates insights and recommendations to optimize product features, user acquisition, and engagement.
  • Defines success metrics to measure feature effectiveness.
  • Leads cross-functional collaboration across departments such as marketing, sales, and customer support to align product strategy with company objectives.
  • Engages with stakeholders to gather requirements, communicate product progress, and ensure stakeholder needs are met within the product roadmap.
  • Defines key performance indicators (KPIs) and metrics that align with the product strategy and objectives.
  • Analyzes performance data to make informed decisions about product enhancements, feature prioritization, and roadmap adjustments.
  • Collaborates with cross-functional teams to implement strategies that improve product performance and customer experience.
  • Monitors product performance post-launch and iterates based on user feedback.

• Customer Advocacy, User and Market Research
  • Maintains deep understanding of the competitive landscape and the needs of the target market and uses this knowledge to inform product development decisions.
  • Communicates regularly with stakeholders, including customers and internal teams to gather feedback, pain points, opportunities, and incorporates it into the prioritized feature backlog and roadmap.
  • Conducts competitive analysis, and customer feedback to identify product opportunities.
  • Identifies business opportunities through direct engagement with clients, other external stakeholders, and market research.
  • Leads and designs user research studies.
  • Applies user research results.
  • Uses insights to inform product vison and strategy.

• User-Centered Design
  • Supports the development of user Personas based on market research and customer feedback.
  • Champions user-centered design approach, collaborating with design teams to create intuitive and seamless user experiences.
  • Serves as the voice of the customer within the organization, ensuring that customer insights and feedback directly influence product development and strategy.

• Solution Ideation
  • Works with the team to find best solution option based on tradeoffs.

• Requirements Gathering and Backlog Refinement
  • Creates and maintains product backlog, including epics and feature level decomposition for sprint planning.
  • Prioritizes epics and features from backlog to be delivered.
  • Obtains agreement from applicable stakeholders on schedule, time management and resource plans, and negotiate changes/adjust project plans as needed and communicate to impacted teams.

• Prioritization & Road mapping
  • Maintains full responsibility for determining timing of and prioritization of user problems to solve; Empowered to re-prioritize (and say no).
  • Crafts and manages the product roadmap, balancing short-term deliverables with the long-term vision.
  • Collaborates with stakeholders to prioritize features, manage expectations, and adjust the roadmap based on feedback and market changes.
  • Ensures the product roadmap aligns with overall product strategy and company goals.
  • Collaborates with product development team, including product owners, developers, designers, and other stakeholders, to identify and prioritize product functionality.
  • Collaborates with Product Owner to translate the product strategy into actionable development tasks. Ensures the Product Owner is equipped with the necessary information to prioritize work effectively.
  • Works closely with closely with stakeholders, including customers, sales, marketing, and leadership, to ensure alignment on product vision and strategic priorities.

• Agile Delivery
  • Participates in sprint planning and reviews meeting and ensures that development teams have the resources they need to deliver products on time.
  • Engages in agile methodology ceremonies used through the development process as needed, including sprint planning and sprint retrospectives as needed.

• Release Planning and Communications
  • Supports release planning timing, coordination, change impact assessment, communication (e.g. release notes) and training as needed.
  • Oversees the release process for Engineering & QA teams, assisting as Scrum Master where needed.

• Go-to-Market
  • Conducts market research and analyzing trends to identify opportunities for product innovation and improvement.
  • Conducts in-depth market research to identify customer needs, market trends, and competitive landscape. Use insights to inform product vision and strategy.
  • Works with cross-functional teams, including marketing, sales, and support, to ensure that products are well-positioned in the market and meet customer needs.
  • Leads the development and execution of go-to-market strategies for specific products, working closely with marketing, sales, and customer success teams.
  • Defines product positioning, key messages, target customer segments, and launch objectives.
  • Ensures alignment across teams and that all stakeholders are informed and prepared for the product launch.
  • Establishes and enhances product offering through identifying and assessing product and market opportunities and outlining road maps to align with company objectives.
  • Plans and executes go-to-market strategies in collaboration with marketing, sales, and customer support teams to ensure a successful product launch and adoption.

• Cross-Functional Leadership & Continuous Improvement
  • Continuously evaluate and refine product development process to improve efficiency and effectiveness.
  • Identifies root causes of substandard outcomes and recommends appropriate resolutions.
  • Monitors and documents project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards.
  • Develops and implements contingency and recovery plans when deliverables or milestones are missed.
  • Leads by influencing cross-functional teams, including marketing, sales, and customer support to align around the product vision and goals.
  • Acts as a mediator and translator between technical teams and non-technical stakeholders, ensuring efforts are synchronized and milestones are achieved as planned.
  • Assists with internal best practice initiatives, including maintaining an agile development model.
  • Optimizes platform segmentation with a view to identifying preferred product ownership.
  • Leads cross-functional teams without direct authority, fostering collaboration, and driving progress toward strategic objectives.

• Risk Management
  • Identifies risks that could impact the product's market fit, customer satisfaction, and competitive advantage.
  • Works closely with cross-functional teams to develop strategies to mitigate these risks, such as adjusting the product roadmap, refining features based on feedback, and preemptively addressing potential market shifts.
  • Participates in other projects or duties as assigned.

We are interested in speaking with individuals with the following...

• Bachelor’s degree required.
• Seven (7) plus years product management, consumer, or enterprise-level product management.
• Experience with JIRA, Confluence, Figma, AHA, Amplitude and/or Tableau tools required.
• Healthcare experience preferred.
• Scrum/Agile certification preferred.
• Or equivalent combination of education and/or experience.
• Strong analytical skills and passion for analyzing products, competitors, and market dynamics.
• Comprehensive understanding of the marketing and product planning process
• Ability to bring products to market.
• Comprehensive understanding of agile methodologies. Scrum / agile certification a plus.
• Excellent collaboration and interpersonal skills to work with internal and external stakeholders.
• Proven ability manage product functionality prioritization and handle complex problems with minimal supervision.
• Metrics-oriented and customer focused, with presentation skills across stakeholder group across executive team, business leadership and product development teams
• Exceptional written and verbal communication skills.
• Ability to work effectively with geographically distributed teams.
• Ability to write decompose product capabilities functional specifications into logical groupings (e.g. epics, features, user stories).
• Proficiency in Microsoft Office packages is required.
• Accountability: Keen sense of ownership and responsibility for the product's success. Ensures commitments are met and takes charge of decision-making processes.
• Critical Thinking: Ability to analyze situations, identify potential problems, and develop innovative solutions. Can evaluate trade-offs and make decisions that balance short-term needs with long-term strategy.
• Scheduling: Skilled in planning and prioritizing work to meet deadlines and achieve goals. Understands how to balance team capacity with product needs to ensure timely delivery.
• Strategic Thinking: Ability to develop long-term visions and strategies for products.
• Market Research: Skills in conducting and analyzing market research to inform product decisions.
• Customer Insights: Proficiency in gathering and interpreting customer feedback and behavior.
• Analytical Abilities: Strong analytical skills for evaluating data, KPIs, and market trends.
• Communication: Excellent verbal and written communication skills for articulating product vision and strategies.
• Leadership and Influence: Ability to lead and influence cross-functional teams without direct authority.
• Problem-Solving: Strong problem-solving skills to address challenges creatively and effectively.
• Stakeholder Management: Competence in managing and aligning stakeholder expectations.
• Technical Acumen: Understanding of the technical aspects relevant to the product and ability to communicate effectively with engineering teams.
• Agile Methodologies: Knowledge of Agile development processes and how to work within them.
• Financial Acumen: Ability to manage budgets, forecast revenue, and understand financial implications of product decisions.
• Project Management: Skills in planning, scheduling, and keeping projects on track.
• User Experience (UX): Understanding Insight into UX principles to ensure the product meets customer usability and satisfaction.
• Adaptability: Flexibility to adapt to changing market conditions and business needs.
• Emotional Intelligence: Awareness and regulation of personal emotions and understanding others' emotions to enhance team collaboration and customer relations.
• Ability to: write functional specifications.
• Ability to: define test cases and performing testing as part of User Acceptance Testing.
• Proven Ability to: meet tight deadlines and handle complex problems with minimal supervision.
• Be: Metrics-oriented and customer focused, with presentation skills to various size audiences.

Salary: $111,000 - 149,900

Bonus eligible based on company and individual performance

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]