Product Manager

So, what’s the role all about?

The Product Manager will be instrumental in establishing the vision, strategy, and product roadmap for NICE ContactEngine solution. Reporting to the Director of Product, R&D and DevOps, and working alongside the Product (delivery) Owner, the Product Manager will support the ContactEngine business unit across the Americas, EMEA and APAC.

You’ll be developing the market product positioning and product requirements for NICE ContactEngine, based upon client, competitive, technical, and market information. You’ll also be championing the product within NICE and to our clients To achieve this, you’ll need lots of energy, excel at working with cross-functional teams in a technical space and be comfortable leading a team effort, as well as influencing others to achieve your objectives. As a creative product expert, you will look for and identify opportunities for ContactEngine within emerging technologies like generative AI, as well as internally looking for integration / collaboration opportunities within the wider NICE organisation.

How will you make an impact?  

• Work with partners, clients, and NICE sales to understand business needs regarding interaction analytics with the contact center.
• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products beyond ContactEngine.
• Facilitate collaborative meetings to research and document product development ideas and concepts across multiple departments. 
• Plan, document, and communicate new product developments and improvements with accompanying revenue opportunity documents, use cases, features and requirements, interaction design stories, and launch plans. 
• Perform analyses to aide in decision making regarding feature improvements and new feature developments.
• Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).
• Participate in client-facing sales meetings, events, and user conferences as a product expert.
• Communicate the value of the ContactEngine solutions to a wide range of audiences, including internal employees (primarily sales, services, and support), clients, prospects, and partners.
• Assist with the development of the functional/technical design for the features and functions called for by the product requirements.
• Design / Storyboard and develop product demonstration scenarios within the application.

Have you got what it takes?

• 8+ years’ experience with software product management, professional services, or in another relevant role.
• Excellent written and oral communication skills.
• Excellent cross-functional team leadership
• Excellent project management skills. 
• Demonstrated experience as a persuasive and persistent advocate for client needs, with great negotiation skills. 
• Demonstrated ability to take the initiative and work in a self-directed manner. 
• Ability to thrive in a changing environment. 
• Ability to communicate comfortably across all levels of corporate structure. 
• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market. 
• Form and explain complex issues in a simple way.
• Able to understand and combine different perspectives.
• Able to incorporate immediate issues into a long-term strategic view.
• An evidence-based / data-driven approach.
• Communications industry experience preferred. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.