Product Manager

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe, expect to think differently, challenge the norm and find your purpose. 

Why Probe? Probe Group amplifies human capabilities with technological excellence. In a world that has never been more talent competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.

Step into the Product Manager position at Probe Group, an industry-leading customer experience and digital transformation provider with over 19,000 employees across five countries and multiple brands. 

About the Role

The Product Manager is responsible for defining the product vision, strategy, and managing the product life cycle. This includes driving key initiatives from conception to execution, collaborating with cross-functional teams, leveraging market insights, and ensuring the product roadmap aligns with both business objectives and customer expectations. The Product Manager will also ensure that each product effectively reflects Probe Group’s integrated combination of intellectual property, technology, people, and processes to meet market demands.

Key Responsibilities: 

• Product Vision & Strategy:  Develop and articulate a clear and compelling product vision and strategy for internal and external product portfolios. Align the product vision with company goals, market trends, customer needs, and the overall business strategy. Foster innovation by identifying new opportunities and ensuring the product strategy is adaptable to market shifts. 

• Roadmap Planning & Prioritisation: Create, manage, and maintain detailed product roadmaps. Prioritise product features, enhancements, and initiatives based on business objectives, customer feedback, and competitive market insights. Balance short-term needs with long-term strategic goals. 

• Market Insights & Positioning: Collaborate with Market Research Analysts and other stakeholders to gather and apply insights on customer behaviour, market trends, and competitive landscapes. Use these insights to inform product roadmap decisions, product positioning, and differentiation strategies for a competitive edge. 

• Product Launch & Go-to-Market Strategy: Develop comprehensive go-to-market plans for new product launches. Lead the coordination of cross-functional teams, including marketing, growth, digital and customer experience, to ensure smooth product introductions and maximise market impact. 

• Cross-Functional Collaboration: Drive collaboration across departments such as Digital, Marketing and Growth teams to ensure alignment throughout the product life cycle. Conduct workshops and ideation sessions to refine product concepts, assess market viability, and ensure seamless execution across all teams. 

• Performance Monitoring & Optimisation: Monitor and analyse key performance metrics, user feedback, and market trends to continuously optimise product features and roadmap priorities. Drive a culture of data-driven decision-making and ensure product improvements are aligned with evolving market demands and customer expectations. 

About You 

You are an experienced Product Manager with a proven ability to define and execute product roadmaps and go-to-market strategies. Your strong analytical skills, coupled with excellent communication, enable you to make data-driven decisions and present complex ideas clearly. You balance technical understanding with commercial acumen, solving problems creatively and leading cross-functional teams effectively. Agile and autonomous, you manage multiple priorities, focus on customer needs, and ensure high-quality execution in line with business objectives.

Skills and Experience Required: 

• Bachelor’s degree in Business, Marketing, Engineering, or a related field. 

• 3-5 years of experience in product management or a related role. 

• Demonstrated success in launching and managing products throughout their lifecycle. 

• Proven experience in developing product roadmaps, strategies, and executing go-to-market plans. 

• Experience working with technology-driven products. 

• Strong understanding of market research, customer segmentation, and competitive analysis. 

Take the lead in defining our product's future. If you're a strategic thinker with a passion for innovation, apply now to join our dynamic team as a Product Manager

Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe Group equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!