Management Level
E
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
The Workplace Administration Product Manager has oversight of our Workplace Administration Product which is used by over 40 clients. The role includes ownership of the Target Operating Model, how our technologies are used to deliver this and working collaboratively with our Operational teams who are responsible for delivery of the service. The ideal candidate will have experience of working within a Pensions TPA or administration environment.
Core Duties/Responsibilities
- Work closely with the Product leadership to set product strategy and vision and ensure alignment with Proposition objectives (where Proposition consists of a family of Products)
- Implement the vision into an ongoing product strategy and key goals to measure performance against
- Manage the entire product life cycle, from ideation to launch and post-launch maintenance. Drive, at a product level, the customer-centric experiences through the product cycle such as user research, UAT, user behaviour analysis
- Demonstrate deep customer understanding and defines and own customer segment strategy, market research, and competitor research
- Use both qualitative and quantitative research to assess the value of products and features in line with proposition priorities with a specific focus on commercials and product performance
- Drive continuous product discovery to understand user needs and translate those solutions and product backlog
- Drive product development; own the prioritisation and backlog management
- Identify and mitigate risks associated with product development and launch
- Infuse a sense of ownership & pride amongst team members to deliver high-quality work outputs
- Institute a self-directed and high-performance culture in the team
- Manage various stakeholders, including Operations, Relationship teams, Business Development and Compliance, supporting their needs and balancing their priorities
- Enable a culture of continuous improvement and learning, by coaching team members and role-modelling self-development
- Work with the Platform Owner and Technical Product Owners to manage technical Product Strategy, alignment to Architectural vision and to ensure on-going platform vitality
- Work with the Product Owners to ensure a smooth flow of work from upstream definition through to development and delivery.
- Line management responsibility for the Platform Product Owners
Skills, Capabilities and Attributes
- Bachelors Degree
- Experience in a Product role or working in a Product-centric organisation ideally with Enterprise-focused technology or outsourcing solutions
- Proven experience of interfacing with cross-functional teams to drive product delivery
- Product vision & discovery
- Profitability management
- Commercial Strategy (Pricing & Monetisation)
- Backlog prioritisation
- Compliance & Governance stewardship
- Success metrics & OKRs
- User journey & process mapping
- Market research
- Agile Ways of Working
What We Offer
Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
Time Off – 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
What We Do
Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow.
Our vision is to be a leading global share registrar and transfer agent, offering complementary services in pensions and remediation, to help our customers succeed.
