Product Manager

Posted 3 Days Ago
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Richmond Hill, ON, CAN
In-Office
Mid level
Retail
The Role
Owns the roadmap, modernization, integration, optimization, deployment, and maintenance of core digital and eCommerce platforms. Partners with business and technical teams to define requirements, prioritize initiatives, develop business cases, monitor platform performance, and deliver scalable front-end solutions. Coordinates cross-functional teams, manages project timelines and budgets, communicates product updates to executives, researches industry trends, and drives process improvements aligned with business needs.
Summary Generated by Built In
Some of what you will do:

This individual works with both the business and technical teams to build and maintain the core digital & eCommerce platforms for Staples Canada and develop a commercially viable product roadmap. 

This position primarily focuses on providing product technical guidance, vision for innovative and scalable front-end platforms, and development of detailed monitoring dash boards. This individual should be able to collaborate, research new trends in the industry, and continue to modernize our systems while maintaining current platforms. 

This individual is ultimately responsible for planning, development, integration, optimization, migrations, deployments, and maintenance of these critical business applications. He or she will drive process maturation that matches the growth of the business and supports the future-state vision. 

This position interacts with other cross functional teams like Software Development, Project Management, Quality Assurance, etc. to implement and deliver tools and processes to meet business needs.

Specifically, You Will:

  • Participates in the management of daily business activities to ensure that business priorities and end user expectations are being met.
  • Writes and prioritizes requirement stories / develops business cases where required
  • Engages teams to ensure projects are delivered on-time and on-budget.
  • Manages cross-functional relationships, communication and negotiation.
  • Provides routine and transparent product updates to executive level stakeholders via formal presentations and written communication.
  • Stays informed of industry trends and best practices for current products to shape how to go about meeting business needs while performing research and providing recommendations for enhancements to current suite of products.
  • Identifies key needs, perform gap analysis, assess new product ideas / innovations, determine market opportunity and participate in prioritization of initiatives
  • Adapts well to change in direction and priority in a fast-paced and deadline-oriented environment.

Some of what you need:

  • BS/BA degree or equivalent (MBA an asset)
  • Agile certification an asset
  • 3+ years’ experience in a related field
  • 3+ years’ hands-on technical experience
  • 3+ years’ experience at an eCommerce company
  • Experience with both Agile and Scrum from a Product Owner Perspective 
  • Demonstrated success in working within cross functional teams and effective project management and analytical/decision-making skills 
  • Strong analytical, data-driven decision making and problem-solving skills.
  • Ability to navigate large organizations and develop strong business partner relationships.
  • Experience with product road-mapping tools, open source technologies, public/private cloud technologies.

Physical demands/working conditions:

  •  Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

  • Travel required, 10% within Canada and USA
Some of what you will get:
  • Associate discount

  • Health and Dental benefits

  • RRSP/DPSP

  • Performance bonuses

  • Learning & Development programs

  • And more...

 

#MakeAnImpact

 

About Us
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Skills Required

  • BS/BA degree or equivalent
  • 3+ years of experience in a related field
  • 3+ years of hands-on technical experience
  • 3+ years of experience at an eCommerce company
  • Experience with Agile and Scrum from a Product Owner perspective
  • Cross-functional team experience
  • Effective project management skills
  • Strong analytical, data-driven decision-making, and problem-solving skills
  • Ability to navigate large organizations and develop strong business partner relationships
  • Experience with product road-mapping tools
  • Experience with open source technologies
  • Experience with public and private cloud technologies
  • Agile certification
  • MBA

Staples Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.

  • Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
  • Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
  • Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.

Staples Insights

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The Company
HQ: Framingham, MA
Year Founded: 1986

What We Do

For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.

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