Supports Product Managers and Sales in daily activities to drive product line sales and margin growth. This role executes key operational tasks that enable Product Managers to effectively support the business. Serves internal customers including sales managers, inside and outside sales, and product managers while building foundational knowledge of products, suppliers, and systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.
- Maintain knowledge of supplier policies, procedures, contacts, and products
- Respond to standard price and delivery requests from sales and product teams
- Load, maintain, update, and renew supplier contracts
- Process cross reference requests from sales and Product Managers
- Manage sample requests and related documentation
- Load parts and maintain accurate system data
- Support literature, specifications, and supplier print requests
- Conduct distributor stock checks and part searches
- Support quote requests with timely and accurate responses
- Assist with opportunity tracker administration
- Become trained on Quote Accelerator functionality, including managing quotes, maintaining related documentation, tracking requests, communicating status updates, supporting contract and pricing renewals, and assisting Product Managers with special projects.
- Update supplier pricing, lead times, and bill of materials templates
- Run reports to identify expired pricing or contracts and assist with renewals
- Assist Product Managers with quote accelerator requests and special projects
- Cross train with peers to expand product and supplier knowledge
- Serve as backup support to Product Managers as needed, including coverage during absences
- Participate in supplier training sessions with sales and attend training as available
- Communicate and escalate issues to Product Managers as appropriate
EDUCATION/EXPERIENCE:
- High school diploma or GED required; Associate degree preferred
- 1 year of customer facing or related experience preferred
- Equivalent combination of education and experience considered
- Industry experience preferred
SKILLS AND REQUIREMENTS:
- Must be a U.S. Person defined as: U.S. Citizen, Any individual granted U.S. permanent residence, granted status as a "protected person" under 8 U.S.C. 132b (a) (3); corporation/business/organization/group incorporated in the U.S under U.S law; or part of the U.S. government.
- Working knowledge of Microsoft Office, including Excel proficiency
- Strong organizational skills with ability to manage multiple priorities in a fast-paced environment
- Strong customer service orientation with responsiveness to internal and external stakeholders
- Effective verbal and written communication skills
- Foundational business acumen, including understanding of pricing, margin, purchasing, and inventory concepts
- Problem solving skills with ability to identify issues and escalate appropriately
- Planning and organization skills with ability to execute tasks and meet deadlines
PHYSICAL REQUIREMENTS:
Equal Opportunity Employer
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
Heilind Mil-Aero: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate connecting Components and Trek Connect -- Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor
Skills Required
- High school diploma or GED
- Associate degree
- One year of customer-facing or related experience
- U.S. Person status as defined in the job description
- Working knowledge of Microsoft Office, including Excel proficiency
- Strong organizational, communication, customer service, problem-solving, planning, and prioritization skills
- Foundational understanding of pricing, margin, purchasing, and inventory concepts
- Industry experience
What We Do
Heilind Electronics is a global electronic components distributor specializing in interconnect, electromechanical, and sensor solutions. Founded in 1974, the company is recognized as a leading distributor of connectors and terminal blocks, particularly in North America. They provide access to an extensive inventory from over 170 world-class manufacturers, offering products such as relays, switches, and thermal management solutions with a customer-first approach.
