About Reputation
Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.
Your Role at Reputation:
We are looking for a Product Manager to support our core Reputation Management platform. The ideal candidate will possess a drive and passion for enabling high quality customer experiences.
How You’ll Shape the Experience:
Articulate business requirements for supported product
Conduct market research supported by on-going engagements with customers and non-customers
The ideal candidate will be able to provide actionable guidance to Engineering with clear prioritization of development efforts, based on solving customer pain points and well defined success metrics
Work closely with cross functional teams such as designers and developers, providing thorough reviews and necessary guidance to iterate over solution designs
Create and present developer-facing work products (e.g. taxonomies, navigation, page flows)
Evangelize the product vision with effective and powerful communication
Create and present high-quality customer-facing deliverables (user stories, designs)
Focus on data driven decision making
Additional duties as assigned
The Skills That Set You Apart:
5+ years years in product management with a track record for launching successful enterprise SaaS products, and managing them over multiple releases
BS/BA in business or technical field
Highly articulate with outstanding verbal and written communication skills
Where You’ll Connect & Collaborate:
Your main HQ is our Hyderabad, Telangana office, but we know great work can happen anywhere. You’ll have the flexibility of a hybrid schedule, joining us in person on Tuesdays and Wednesdays (subject to change) and working from home the rest of the week.
Our Benefits & Perks
We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That’s why we offer a generous and thoughtfully designed benefits package, including:
Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to Rs 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)
Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
OPD: As part of your health benefits, Employees are entitled to an annual OPD allowance of ₹7,500. This can be used for doctor consultations, diagnostic tests, and prescribed medications. The benefit is applicable to both the employee and eligible dependents and should be claimed within a month's time.
AHC: All employees are eligible for one complimentary Annual Health Check each year. Employees may also extend this benefit to their dependents, they can avail the same package at the specially negotiated rates, payable by the employee.
Leaves
Company Holidays: 10 paid holidays per year (see annual Holiday Calendar)
Casual/Sick Leave: 12 days per year (pro-rated)
Earned Leave: 2 days per month (pro-rated)
Extended Company Holidays: 4 additional paid days off
Maternity Leave: 6 months
Paternity Leave: 10 working days
Bereavement Leave: 10 working days
Car Lease:
Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.
Applicants only - No 3rd party agency candidates.
Skills Required
- 5+ years in product management launching and managing enterprise SaaS products
- Bachelor's degree (BS/BA) in a business or technical field
- Outstanding verbal and written communication skills
- Experience conducting market research and customer engagements
- Ability to create developer-facing artifacts (taxonomies, navigation, page flows) and customer-facing deliverables (user stories, designs)
What We Do
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow.
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