The Role
Lead and support store teams to deliver excellent customer journeys through visual merchandising, product placement, and high service standards. Drive store KPIs using commercial tools, manage store operations and compliance, develop and motivate staff, and perform hands-on tasks including floor resets, stock replenishment, and weekend/holiday shifts.
Summary Generated by Built In
We're on the lookout for a superstar Product Manager to join the team. As a Product Manager, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Store Leader to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.
For a more detailed overview of this role, check out the job description attached at the bottom of this advert.
For a more detailed overview of this role, check out the job description attached at the bottom of this advert.
About The Role
What You’ll Be Doing
- Deliver great product placement and ‘wow’ wearable outfits.
- Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
- Confidently duty manage in all areas of the store operation including service, people, and operations.
- Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
- Full understanding of commercial tools and how to use to drive actions to support store performance.
- Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
- Support the management of store operations, including compliance with health & safety standards.
- Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
You'll Be Perfect If
- You have a strong commercial mindset and thrive in a fast-paced, data-driven retail environment.
- You're passionate about fashion and have a natural flair for visual merchandising and creating stunning store layouts.
- You possess excellent problem-solving skills and can quickly adapt to shifting priorities while maintaining a sharp focus on business objectives.
- You’re both creative and analytical, able to turn sales data into actionable insights that drive store performance.
- You're an inspiring leader who can motivate and engage your team to achieve ambitious goals.
- You have exceptional attention to detail and take pride in presenting a well-organised, visually appealing store.
- You’re proactive, results-oriented, and always seeking new ways to optimize product placement and sales opportunities.
- You have a deep understanding of your customer base and are excited to curate a shopping environment that meets their needs.
- And most importantly love our products as much as we do so we create the best possible customer journey!
Things To Consider
- Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
- Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
- Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
- Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
- Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
- Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
- Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.
This Is For You
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
What we can offer you:
What we can offer you:
- 💰 Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
- 🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
- 🎉 Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- 🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- 💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
- 🎓 Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
- 💰 A generous bonus scheme & private pension plan.
- 😎 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!
We mentioned the discount, right?
Keeping You Safe
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Skills Required
- Experience in visual merchandising and product handling
- Strong commercial mindset and data-driven retail experience
- Experience using commercial tools to drive store performance
- Proven people management and leadership skills
- Ability to duty manage all store operations (service, people, operations)
- Knowledge of store KPIs (sales, stock loss, payroll, conversion, voice of customer, RFID, people KPIs)
- Ability to analyse customer feedback and sales data to drive improvements
- Excellent attention to detail and strong visual standards
- Willingness to perform hands-on physical tasks (floor resets, stock replenishment)
- Availability to work weekends, public holidays and peak seasonal periods
- Understanding of health & safety compliance in store environment
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The Company
What We Do
Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.
