Who we are looking for...
We are looking to hire a Product Manager (PM) who will be responsible for owning the strategy and execution for our customer-facing web application, while maintaining alignment with our overall company and product strategy. We need a teammate who is a quick learner and a strong communicator with a passion for delighting our customers who support some of the most vulnerable patients in the US. You'll work on a small, diverse, female-led team and report to the VP of Engineering. You'll work closely with members of Product, Customer Success and Engineering teams to understand our customer's needs and will guide the product development process from ideation to development, allocating resources as needed, and ensuring our product vision is being met.
Who you are...
You are a superb communicator, a self-starter, and have a passion for solving problems that impact our broken healthcare system. You have a track record of being able to deeply understand the products you manage, drive problem prioritization in alignment with your business, and have applied a deep understanding of your users to push forward initiatives that impact product utilization. You are energized by talking with customers and are comfortable interfacing directly with technical stakeholders. Above all, you are empathetic, listen to others, work to understand their needs and effectively communicate your own needs.
WITHIN 1 MONTH, YOU'LL...
Learn the product inside and out
Build an understanding of our users' needs and healthcare
Understand the market landscape, key players, and how CareMessage differentiates
Understand how we evaluate the success of our product
WITHIN 3 MONTHS, YOU'LL...
Work directly with customers and be able to prioritize issues related to our application, integrations, and bugs
Lead key customer interviews to elucidate new, innovative problems to explore
Support the work of our Product and Customer Success teams to ensure successful go-to-market strategies that drive product utilization
WITHIN 6 MONTHS, YOU'LL...
Manage the product lifecycle from ideation to launch, working closely with design and engineering to deliver quality product releases
Drive key company metrics that measure the value we deliver to our customers
Work closely with product and engineering leadership to align product roadmaps with our overall product strategy and vision
Responsibilities
Regularly meet with customers to develop a deep understanding of their needs
Identify and prioritize customer needs and help our team evaluate our product roadmap priorities
Draft clear and comprehensive product requirement documents (PRDs) to clearly articulate the customer problem we are trying to solve, and how we see our product solving it
Ensure all product documentation is up-to-date and accessible
Be the point person on the Product team for answering product-related questions internally
Help solve customer issues and triage customer feedback
Collaborate closely with Product, Engineering, Marketing, and Customer Success teams to build and launch products successfully
Work with other members of the Product team to help set product goals and define success
Requirements
Experience working in health-technology, building customer facing applications
Proven growth trajectory as a product manager (2 or more product management levels) at one or multiple organizations, following agile methodology and a human-centered design approach
Demonstrated ability to self-identify and independently solve problems within a product development team (product, design, and engineering) to improve processes, collaboration, and/or team delivery
You have an interest in working remotely (Our entire company has been remote since 2019!)
You have a commitment to building and fostering diversity and inclusion within the teams you have worked with (We have a global team and you will regularly collaborate with people from a variety of walks of life)
Compensation Details
This role is currently set at a mid level role, equivalent to someone who has held a handful of Product Management-related roles in the past. Their scope of impact at CareMessage will be within the product team. Our salary allocation for this role is $137,280
We believe in equal work for equal pay. All team members performing the same role at the same level are paid the same regardless of where they are in the world.
What We Do
CareMessage is the largest patient engagement platform for underserved populations in the United States. We envision a world where all people regardless of income or background achieve equitable health outcomes. We power the care for more than 7 million underserved patients at over 300 safety net organizations nationwide who receive timely healthcare information, preventive care reminders, appointment reminders, local resources, and health coaching through interactive voice and text messaging.
