As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role mattersOur customers need more than video calls; they need media services like recording, broadcasting, and AI-powered post-call analysis. As Product Manager for Video Media Services, you’ll own these value-added services that extend video experiences and unlock new monetization opportunities The role is a great fit for an experienced product leader with a strong background in video communications who understands CPaaS systems and enjoys developing differentiated solutions
What you will do- Define and lead the product roadmap for recording, broadcasting and server-side AI services
- Own and maintain the product roadmap in collaboration with other Product Managers delivering competitive video solutions
- Partner with engineering to prioritize features, resolve technical trade-offs, and ensure developer-first product design.
- Define pricing and positioning for video media services.
- Deliver post-call intelligence features such as transcription, translation, and analysis.
- Conduct market and competitive analysis to identify trends, portfolio gaps and new product opportunities to guide differentiation.
- Drive global cross-functional teams including engineering, PM, marketing, customer success to develop new video product offerings
- Collaborate with Developer Relations and Marketing to drive product adoption.
- Strong technical background in video streaming and CPaaS platforms.
- Familiarity with server SDKs, APIs, and integration workflows.
- Knowledge of WebRTC and live streaming architectures.
- Comfort balancing scalability, performance, and cost trade-offs.
- Exposure to AI-driven video workflows
- Skills in translating developer needs into clear, actionable product requirements.
- Ability to analyze data, inform product decisions and measure success.
- 4+ years in product management, ideally in video, media, or CPaaS.
- Proven track record building communications or media services products.
- Strong record of cross-functional collaboration with engineering teams on complex infrastructure
- Exceptional communication skills, both written and oral.
- Bachelor’s degree in computer science, engineering, or a related field
- Experience with AI transcription, translation, or analytics tools.
- Background in developer-facing SaaS or platform products.
- Familiarity with CPaaS technologies, especially SIP and VoIP telephony.
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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