Our team is at the heart of building and improving tooling that supports all aspects of Chase offering including new market expansion. We are looking for solution-oriented, commercially minded, customer-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team.
As a Product Manager – Vice President at JPMorgan Chase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
Help to define the product vision, roadmap and objectives ensuring fit with the overall value proposition;
Define product requirements with the ability to provide process improvements based on customer research and analysis;
Work with an agile multi-disciplinary full stack squad to deliver product requirements, balancing quality with speed to market;
Manage regulatory issues, controls, risk, and resiliency on an ongoing basis, anticipating and mitigating issues;
Manage the in-market product, using appropriate KPI’s to improve customer experience and performance;
Ensure a thorough understanding of customer needs, behaviours and pain points, as well as competitive landscape and industry best practice
Management and direction of third party vendors associated with your product.
Required qualifications, capabilities and skills
Domain expertise in customer onboarding European Countries
Experience working for a Fintech or Bank in the area of Customer Onboarding or Digital Identity
Track record of building end-to-end customer onboarding journeys and managing them in the market
Exceptional problem solving and analytical skills with solid critical thinking, attention to detail and analysis in technical scenarios
JIRA/Confluence experience would be an advantage
Excellent client/stakeholder management skills.
Proficient level of technical understanding and the ability to navigate the general principles around both front and backend app development
Experience managing digital product analytics and the ability to define KPI’s and drive improvement through rigorous analysis and measurement
Demonstrate the ability to handle multiple priorities / deadlines without compromising quality
The ability to define an appropriate product MVP and improve through feedback and iteration
The ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process
Must be capable of independent decision-making as well as able to take direction and work as a team player
Preferred qualifications, capabilities and skills
Good understanding of process mapping
Experience with Customer Relationship Management and Operations or Customer Service
Knowledge of Salesforce out of the box functionality and tools
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Domain expertise in customer onboarding for European countries
- Experience working for a fintech or bank in customer onboarding or digital identity
- Track record of building end-to-end customer onboarding journeys and managing them in market
- Exceptional problem solving, analytical skills and technical analysis ability
- JIRA and Confluence experience
- Excellent client and stakeholder management skills
- Proficient technical understanding of front-end and back-end application development principles
- Experience managing digital product analytics, defining KPIs and driving improvements
- Ability to handle multiple priorities and deadlines without compromising quality
- Ability to define an appropriate product MVP and iterate using feedback
- Ability to incorporate user, business and technical constraints into product development
- Capable of independent decision-making and working as a team player
- Good understanding of process mapping
- Experience with customer relationship management, operations or customer service
- Knowledge of Salesforce out-of-the-box functionality and tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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