Product Manager, Vice President - Firmwide Onboarding

Job Description
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Manager, Vice President in Firmwide Onboarding Organization, you will play a pivotal role in shaping the experience of new employees as they join our organization. In this role, your primary responsibility will be to identify gaps, solve complex problems, and make informed recommendations to enhance the experience. We will target data-driven areas of opportunity and you will lead efforts to: deeply understand the current state and deliver visualizations (e.g., storyboards, service blueprints) that contextualize the existing landscape and highlight areas of opportunity, design an ideal future state, focusing on simple, intuitive, and seamless experiences, prototype and test various ideas with users, build and deliver the future state experience and continuously measure and improve our onboarding experiences.
Job responsibilities

• Demonstrate flexibility and willingness to perform a variety of duties based on the evolving needs of the onboarding landscape.
• Advocate for the employee experience by championing user-centered design principles and best practices.
• Develop and implement metrics and feedback mechanisms.
• Collaborate closely with cross-functional teams including Global Technology, CAO functions (e.g., Global Real Estate) and HR.
• Partner with content creators to develop clear, concise and engaging onboarding content.
• Compile and articulate clear messages for reports and executive-level presentations.

Required qualifications, capabilities and skills

• 5+ years of experience in strategic or design related roles in a fast-paced, global, corporate environment.
• Strong proficiency in designing experiences and various methodologies/practices/tools (e.g., service blueprints, storyboards, research techniques, prototyping).
• Demonstrated ability to flex between strategic and tactical thinking for varying audiences.
• Proven ability to engage in systems thinking, with the ability to develop and implement frontstage and backstage experiences.
• Ability to compile and analyze data from different sources to inform a holistic narrative.
• Excellent verbal and written communication, with the ability to listen, question, and articulate complex issues concisely.
• Expert Knowledge of PowerPoint and Excel.

Preferred qualifications, capabilities and skills

• Experience with Figma helpful, but not required.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.