Product Manager- Vice President - Customer Experiences

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Channel , you will be part of the team that innovates new digital experiences across the end-to-end customer lifecycle-from initial onboarding through ongoing engagement. Acting as the voice of the customer and the advocate for digital-first design, you'll work closely with design, tech, data, and analytics partners to bring high-quality, impactful products to life. you'll lead efforts that span the full customer relationship lifecycle-helping new customers onboard successfully, set up their accounts, and engage with features that drive long-term satisfaction and loyalty. You'll partner closely with cross-functional teams to define the digital strategy and deliver products that make customers feel valued from day one and every day after.
Job responsibilities

• Define and own the product vision and roadmap for customer onboarding experiences across web and mobile channels.
• Lead end-to-end product delivery - from discovery and definition through development, launch, and continuous optimization.
• Partner with Design, Research, and Analytics to identify customer needs, pain points, and behavioral insights that inform product strategy.
• Translate customer and business goals into clear user stories, requirements, and success metrics.
• Drive alignment across business, product, and engineering stakeholders to ensure timely and high-quality delivery.
• Collaborate with analytics and experimentation teams to measure impact and inform data-backed decisions.
• Advocate for a customer-centric mindset and a cohesive experience across platforms and product lines.
• Stay ahead of emerging trends in digital onboarding, personalization, and growth to shape long-term strategy.

Required qualifications, capabilities, and skills

• 7+ years of product management or equivalent experience with a proven track record of delivering large-scale digital experiences.
• Demonstrated ability to manage full product lifecycles-from ideation through execution and optimization.
• Strong analytical, problem-solving, and strategic thinking skills.
• Experience leading cross-functional teams in an agile environment.
• Excellent communication, storytelling, and stakeholder management skills.
• Proficiency with modern product and analytics tools such as JIRA, Figma, and Adobe Analytics.
• Ability to translate insights, data, and feedback into actionable product decisions.

Preferred qualifications, capabilities, and skills

• Experience in consumer banking, fintech, or large-scale digital platforms.
• Proven success driving customer-facing experiences across web and mobile.
• Background in onboarding, engagement, or growth-focused digital experiences.
• Familiarity with GraphQL, APIs, AEM, or large-scale design systems.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.