Company Overview:
At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.
Role Overview:
We’re looking for a detail-oriented Product Manager to drive daily execution for our administrative experience across the UCaaS platform. This includes improving ease of use in key workflows like user and account management, system configuration, and reporting dashboards. You will work closely with our care, customer success, product marketing and engineering teams to manage backlogs, run Agile ceremonies, and continuously deliver product improvements that enhance the experience for small business owners, IT admins, and system managers.
Key Responsibilities:
- Manage the day-to-day product operations for the UCaaS admin experience.
- Drive Agile ceremonies, including daily standups, sprint planning, backlog grooming, and retrospectives.
- Write clear and actionable user stories and acceptance criteria
- Collaborate closely with UX and Engineering to iterate on improvements to workflows.
- Prioritize usability enhancements in core areas such as:
- User and account provisioning
- Role-based access controls
- Usage and performance reporting
- License and billing management
- Ensure continuous delivery of features by facilitating clear communication and decision-making across teams.
- Partner with Data teams to define KPIs and measure feature effectiveness post-launch.
Qualifications:
Experience:
- 3-5+ years of experience as a product manager or product owner in a SaaS or UCaaS environment.
- Deep familiarity with Agile frameworks and hands-on experience managing teams
- Comfortable working with UX/designers to improve complex admin workflows for simplicity and usability.
- Strong data literacy—able to understand and analyze metrics, use reporting tools, and apply findings to product decisions.
- Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
- Experience improving admin-facing tools or enterprise dashboards is highly valued.
Bonus Points:
- Familiarity with tools like Jira, Confluence, Figma, Amplitude, or Tableau.
Education:
- Excellent verbal and written English
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field. An MBA or relevant advanced degree is a plus.
#LI-MB2
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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