Product Manager, Trust & Safety

🚀 Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.

💻  Role

We’re looking for an experienced product leader to join as a Product Manager for Trust and Safety to build platforms, tools and experiences that will keep our community safe and enhance the user journey. You will work on a unique set of problems across community and commerce to detect, prevent and mitigate trust & safety risks on our platform, and inform our platform policies and operational processes. You will drive cross-functional collaboration across multiple teams including product, engineering, operations, policy, data science, and legal. We are looking for someone who has a strong bias towards action, is excited to work in an ambiguous problem space, and wants to build 0 → 1 solutions and systems from scratch.

• Take responsibility for leading the company’s T&S Customer Experience product strategy.
• Develop and own the product roadmap and strategy for this area, balancing short and long-term goals. 
• Engage regularly as a trusted advisor with leadership to understand their strategies, pain points, and priorities to inform product strategy, while providing transparency into roadmaps and managing expectations. Trust is horizontal. You need to be as well.
• Roll up your sleeves to define product requirements & work with engineering, data science, operations, policy and broader team to bring our roadmap to market at lightning speed.
• Understand that our Enforcement SOPs and Policies are products and manage them to balance customer and business outcomes
• Do whatever it takes to ensure the cross functional team is operating effectively, unblock them and make sure they can move at a rapid pace.
• Analyze competitors and industry trends to advance our products and drive innovation.
• Take ownership of any major blocker to the company’s success.
• Drive strategic initiatives across the company.
• Uplevel the Whatnot Product Management function as a whole.

Team members in this role are required to be within commuting distance of our San Francisco, CA, Los Angeles, CA, Seattle, WA, Vancouver, BC or New York, NY hubs

👋  You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Product Manager for Trust & Safety, you have:

• 10+ years product management experience, at a technology company.
• 6+ years of experience in trust and safety, customer experience and fraud/risk management roles.
• Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations.
• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data.
• Experienced in design, and hypothesis driven product development.
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.

💰Compensation

$240,000/year to $275,000/year + benefits + equity

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance on both food and wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.