Product Manager, Synthetics

Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.

Kentik builds observability products for some of the most complex networks in the world. Our platform ingests high-volume network, flow, and telemetry data and transforms it into actionable insights for engineering, operations, and business teams.

As part of our continued investment in observability, we are building out our Synthetics Monitoring capabilities to help customers proactively monitor application performance, availability, and user experience across distributed environments.

As a Product Manager for Synthetics, you will own the product roadmap and execution for Kentik’s synthetic monitoring capabilities end-to-end. You will work closely with engineering, design, and customer-facing teams to deliver technically sound, customer-driven solutions that help users monitor and troubleshoot modern web applications and networked systems.

In this role, you will:

• Own and drive the product roadmap for Synthetics, balancing customer needs, technical feasibility, and business priorities
• Independently prioritize features, enhancements, and technical investments, while partnering closely with senior product leadership for guidance and alignment
• Translate customer problems and requirements into clear, actionable product specifications and user stories for engineering teams
• Work closely with engineers to define, build, and iterate on synthetic monitoring capabilities, including application, transaction, and protocol-based tests
• Engage regularly with customers and customer-facing teams (Sales, Solutions Engineering, Customer Success) to gather feedback, validate assumptions, and inform product decisions
• Develop a strong understanding of how customers monitor web applications, services, and networks using synthetic testing approaches
• Use data, product usage insights, and customer feedback to evaluate success and guide continuous improvement
• Support feature delivery through the full product lifecycle, from discovery and definition through delivery and iteration

We’re looking for a technically strong, execution-oriented product manager who is excited to own a critical product area and grow with the role.

• 5+ years of experience in a technical role at a technology company (e.g., network engineering, systems engineering, SRE, IT operations, infrastructure, or similar)
• Strong understanding of networking fundamentals, telemetry, and the OSI stack
• Familiarity with SaaS products, cloud infrastructure, and modern application architectures
• Experience using or working with monitoring and observability tools such as SolarWinds, LogicMonitor, ThousandEyes, or similar platforms
• Strong analytical and problem-solving skills, with the ability to turn complex technical concepts into clear, actionable requirements
• Ability to communicate effectively with engineering teams and collaborate across disciplines
• A fast learner who is comfortable operating in evolving problem spaces

Nice to Haves

• Prior product management experience is strongly preferred, but not required
• Candidates transitioning into product management from technical roles are encouraged to apply
• Experience with synthetic monitoring concepts and tooling, including web, transaction, and protocol-based tests
• Familiarity with scripting or automation tools (e.g., JavaScript, Selenium, browser-based testing frameworks)
• Experience working with technologies such as WebRTC, browser automation, or voice-based testing
• Hands-on experience with Linux and/or Windows server administration
• Background working with networking vendors or technologies (e.g., Cisco, Juniper, Arista) and network security tools such as firewalls
• Networking certifications (e.g., CCNA, CCNP, or equivalent) are a plus but not required

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

The compensation range for this position is: $160,000 - $180,000. This range reflects the low and high end of the U.S. compensation range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to:

• Experience with the skill sets required for success
• Demonstrated competencies and potential 
• A geographic market-based approach

In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave 
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement 
• Stock options

Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.

The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. 

We don’t look for individuals who fit the culture, but those who will continue to add to the culture.
We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. 

Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to [email protected].

Come as you are!
You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.

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