Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionA bit about the Support Squad
The Support Squad consists of several product teams, and collectively owns the entire end-to-end support journey for millions of Wise customers. Our mission is to provide high quality support at the lowest cost. We do this by preventing the need for support in the first place, building world-class self-service tools, automating resolutions through conversational AI, and empowering our support agents with the best infrastructure and intelligent tooling.
One of our largest investment areas in the last year has been conversational support automation - we launched a Wise Support Assistant, helping a large majority of our customers self serve problems.
The Getting Help team owns the entire FAQ, Help Center, Self Service and Chat experience - and collaborates very closely with the Assistant Experience and Contact Automation teams, who power our Conversational AI experiences.
The Opportunity & Your Mission
We’re looking for a Product Manager to focus on owning our customer facing support experience. This means you have the space to:
Rebuild the support experience: Working closely with the team’s Designer, Researcher, Analyst and Engineers, you’ll help to rebuild Wise’s support experience working from first principles. You’ll design and execute A/B experiments, helping to build the best support journey used by millions of customers.
Ship new conversational experiences & automations: You will partner closely with Content Design and Engineering to ship AI-powered conversational experiences that resolve customer intents instantly and effectively. This role requires an iterative mindset; beyond the initial launch, you will drive continuous improvement through rigorous experimentation and feedback loops.
You’ll be responsible to:
Lead the FAQ, Self Services & Wise Assistant in Support roadmap: You will partner closely with the other teams in the Support Squad to create a product strategy, and execute on a multi-quarter roadmap, enabling embedded solutions into a conversational journey.
What does success look like?
Your success is defined by creating a superior automated experience that reduces customer effort and friction, or simply preventing the need to contact in the first place. In your first 6 months, you will have:
Impact our Customer Support Experience: Made a measurable dent in our customer support experience through both high-quality automation and by addressing root-cause issues, putting us on a clear path towards our 2026 goals.
Impact our Automation Rate: Launched significant improvements to our conversational support channels that have quantifiably improved the Wise customer experience.
Qualifications
Critical skills that will help you succeed:
If you’re passionate about solving problems at scale and excited by the chance to build something new from the ground up, shape your own role and team and have a clear target that's critical to our mission as a business and for Support, you'll be a right fit.
Consumer Product Experience: Strong customer empathy and experience working with design and user research to craft intuitive product journeys. You have shipped successful consumer mobile experiences that are used by millions of customers every day.
Data-savvy: A knack for getting your hands dirty with data using SQL, or Python.
LLM Experience: You'll be surrounded by experts and encouraged to build LLM-powered insights and workflows from day one. You will need familiarity with LLMs.
Design thinking: You think from first principles, and you’ve worked closely with designers to shape thoughtful, world-class customer experiences.
Nice to haves:
Experience within Servicing, Ops, Support: Previous product management experience in the Operational, and Help / Support domains is a plus.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Strong consumer product management experience
- Experience working with design and user research to create intuitive product journeys
- Experience shipping successful consumer mobile experiences used by millions of customers
- Data analysis experience using SQL or Python
- Familiarity with large language models
- First-principles design thinking and close collaboration with designers
- Product management experience in servicing, operations, help, or support domains
Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is broadly accessible through RSUs granted to all employees in addition to salary, aligning rewards with company performance. This company‑wide ownership stance is consistently highlighted in the benefits descriptions.
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Leave & Time Off Breadth — Paid time off is notably generous, with a global minimum of 33 days and 36 days listed for U.S. locations. After four years, a six‑week paid sabbatical plus a £1,000 stipend further strengthens time‑away benefits.
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Wellbeing & Lifestyle Benefits — Lifestyle support includes work‑from‑anywhere for up to 90 days per year after six months, flexible working principles, and a 24/7 Employee Assistance Program. Extras like three annual “Me Days” and a professional‑development allowance add quality‑of‑life value.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
