At Vanguard, we believe a great client experience should do more than make investing easier — it should help investors make better decisions and improve their chances of long-term success. The CX Alpha program brings together product management, investment methodology, analytics, user experience, behavioral science, and technology to design and scale digital experiences that encourage positive investing behaviors and create measurable value for clients.
We are seeking a Product Manager to help lead the CX Alpha Tiger Team, a cross-functional team responsible for accelerating high-value experimentation and delivering scalable capabilities across CX Alpha use cases. This role will own and maintain the Tiger Team roadmap, prioritize new opportunities, and partner across the organization to bring behaviorally informed, data-driven client experiences from concept to launch.
This is a strong opportunity for a product leader who is energized by experimentation, comfortable operating in ambiguity, and motivated by building experiences that can create meaningful value for investors.
Responsibilities:
Own and maintain the product roadmap for the CX Alpha Tiger Team, which supports high-value experimentation and capability delivery across multiple investor experience use cases.
Prioritize experimentation opportunities based on client value, strategic importance, feasibility, and expected impact.
Partner with cross-functional teams across digital product, marketing, data and analytics, legal, compliance, and technology to bring new CX Alpha concepts to life.
Translate client needs, behavioral insights, investment methodology, and business priorities into clear product opportunities, hypotheses, and delivery plans.
Help shape the broader CX Alpha vision and ensure Tiger Team priorities align with Personal Wealth’s goals and long-term strategy.
Challenge business and technical partners to think creatively, evaluate options, and drive toward scalable, high-quality solutions.
Refine the team’s lean experimentation toolkit, including the processes, infrastructure, and capabilities needed to test and scale personalized digital interventions.
Improve the CX Alpha operating model by strengthening how the team collaborates with cross-functional partners.
Qualifications:
Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
Minimum of five years related work experience. Two years of leading large cross-functional teams on major organizational projects preferred.
Competencies looking for
Experimentation mindset: Comfort defining hypotheses, testing concepts, learning quickly, and scaling what works.
Relationship orientation: Ability to build trust and influence across product, design, analytics, technology, marketing, legal, compliance, and business partners.
Systems thinking: Ability to look across a complex client experience, connect dependencies, and identify scalable opportunities.
Innovator’s mindset: Curiosity, comfort with ambiguity, and a willingness to challenge existing assumptions in pursuit of better client outcomes.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Undergraduate degree or equivalent combination of training and experience
- Graduate degree
- Minimum of five years related work experience
- Two years leading large cross-functional teams on major organizational projects
- Experimentation mindset: defining hypotheses, running tests, learning quickly, and scaling results
- Relationship orientation: ability to build trust and influence cross-functional partners
- Systems thinking: connect dependencies across complex client experiences
- Comfort with ambiguity and innovative problem solving
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
