Product Manager, Software Solutions

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Product Manager, Software Solutions

Change people’s lives and love what you do!  Cochlear is the most recognized brand in hearing health care.

Accepting Applications until November 25, 2024

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! This is a fantastic opportunity to join the global leader in implantable hearing devices! In this role, you will be based in our Americas head office in Lone Tree, CO. This role is hybrid, requiring you to be in the office 2 days per week minimum, with 3 days per week working from home.

The Product Manager, Connected Care Innovation is responsible for executing product management related activities for software solutions supporting the Nucleus and Acoustics product portfolios. Under the direction of the Senior Product Manager of Connected Care and in collaboration with members from the Nucleus and Acoustics product management teams, this role manages the commercialization and lifecycle of connected care solutions with unique positioning within the market to protect share and drive growth. Specific to this role is owning product management activities for the product portfolio including clinical fitting software, professional portals, mobile applications, and remote / telehealth capabilities. Responsibilities include local market and competitive analysis, determination of product requirements, product lifecycle management, leveraging clinical data to develop and manage claims, and planning and execution of product launches.

Key Responsibilities

Execution of Regional Product Launches for Connected Care Products Supporting the Nucleus and Acoustics Portfolios

• Lead coordination of a cross‐functional launch team including representatives from Sales, Reimbursement Services, Clinical Affairs, Regulator Affairs, Customer Service, Quality Assurance, and Data Privacy and Information Security.
• Attend standing meetings and partner with Global Marketing to manage product launch logistics and promotional messaging.
• Responsible for creation and ownership of Product Launch Plans (PLPs) and regional business cases
• Evaluate appropriate positioning and messaging by channel and customer to drive adoption of Connected Care technologies.
• Project Manager and Project Lead for Connected Care product launches.
• Post approval Controlled Market Release strategy and execution.
• Create and disseminate product related market announcements.
• Post‐launch follow up, measurement, lessons learned, and issue mitigation.
• Support development of communications to market for product issue mitigation.

Product Lifecycle Management

• Determine product launch and product obsolescence timing.
• Lead portfolio optimization efforts and product discontinuances.
• Communicate product changes and product issues to internal stakeholders.
• Create and disseminate messaging and FAQ documents to customer facing personnel in response to market events.

Content Development for Training, Industry Tradeshows and Sales Meetings

• Co‐develop product training content.
• Provide and deliver product training for new hires.

Competitive Intelligence and Market Research

• Collect competitive intelligence and communicate information internally.
• Continuously monitor market landscape for relevant trends, company news, and industry changes.
• Communicate competitive tactics internally to key stakeholders.
• Accompany field representatives to customer visits and attend relevant professional meetings to gather relevant market feedback.

Other duties as required that are integral to the Recipient Service's team mission.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

Required

• Bachelor's Degree
• 5+ Years of Experience
• Experience in marketing, product management or product service role, preferably in medical device or health information technology field
• Ability to travel (up to 20%) including nights and weekends
• Hybrid work environment, Denver-based

Desired

• Excellent computer skills with experience in various software packages, including Microsoft Suite and web‐based programs
• Ability to manage and adapt to competing priorities and manage time and schedules in a fast‐paced environment while maintaining a high level of attention to detail
• Demonstrated ability to prioritize current workload and projects for team and self
• Excellent written and verbal communication and presentation skills including the ability to communicate and present to Senior levels of the organization
• Excellent written and verbal communication and presentation skills including the ability to communicate and professionally interact with external customers
• Demonstrated ability to effectively communicate with employees across all levels of the organization and in a variety of settings: one‐on one, small and large groups, and among diverse styles
• Provides timely and helpful information to team and cross‐functional business partners across the organization
• Ability to ensure clarity of expectations for individuals and team and hold team members accountable for expectations
• Demonstrated follow through on commitments and ability to act with a clear sense of ownership
• Ability to uncover root causes for potential issues, propose solutions, predict potential barriers, and encourage team members to do the same
• Inspires self and team to tackle problems and challenge the status quo to deliver creative solutions
• Strong ability to interact effectively and proactively with all levels of the organization to develop positive, professional relationships across the business that are based on trust and open communication
• Create an environment of trust with business partners and demonstrate resilience when experiencing setbacks

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $110,000 - $115,000 based upon experience, as well as an annual bonus opportunity of 15% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

The work environment is a hybrid home and office environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.