Product Manager, Services

Own the Strategy. Drive the Performance. Shape the Future of Fleet Services.

At Merchants Fleet, we’re transforming the way fleet services are designed, delivered, and optimized. We’re looking for a strategic, financially savvy Product Manager, Services to take ownership of one or more core service offerings—such as Maintenance, Accident Management, Fuel, Telematics, or Rentals—and drive measurable business impact.

This is a high-visibility role at the intersection of client experience, operations, engineering, data, vendor management, and financial performance. If you thrive on accountability, love turning insights into action, and know how to balance client needs with operational and economic realities, this role is for you.

What You’ll Do

• Own the Service Strategy & Roadmap
  • Lead the vision, strategy, and long-term evolution of assigned fleet services
  • Build and execute a roadmap aligned to company growth and profitability objectives
  • Own full-service performance, including financial outcomes and value creation
• Drive Adoption & Economic Performance
  • Increase service adoption, utilization, and attach rates in partnership with Sales and Client Experience
  • Own KPIs, unit economics, margins, and forecasting
  • Develop business cases to support investment, pricing, or operational changes
• Improve Operational Effectiveness
  • Identify service delivery gaps and lead scalable process and technology improvements
  • Leverage data, automation, and connected capabilities to optimize performance
  • Ensure services deliver measurable client impact while meeting cost and quality targets

• Lead Cross-Functional Execution
  • Act as the central point of coordination from concept through execution
  • Partner with Operations, Technology, Finance, Strategic Sourcing, and external vendors
  • Manage third-party providers, pricing structures, and SLAs
  • Drive change management and adoption across the organization

What You Bring

• 5–8+ years of experience in product management, service management, operations, or consulting within the fleet industry
• Proven ownership of business outcomes, including cost, margin, and full P&L accountability
• Strong financial acumen—unit economics, forecasting, pricing strategy, and profitability management
• Experience managing third-party vendors and performance metrics
• Ability to influence cross-functional stakeholders without direct authority
• Data-driven mindset with a bias toward action
• Bachelor’s degree required; Master’s degree or advanced design certification preferred

Why Join Merchants Fleet?

• High-impact role with visible ownership of revenue and profitability
• Opportunity to shape scalable, market-leading fleet services
• Collaborative, forward-thinking leadership
• A company committed to long-term growth, innovation, and client success

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees   
• Real career paths and the tools you need to grow and develop  
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.