About the Role
- Blackbaud is seeking a Senior Product Manager to join the Financial Edge NXT team. In this role, you will define product strategy, lead customer discovery, and drive the delivery of innovative SaaS and AI-powered capabilities that simplify complex financial workflows for nonprofit organizations.
- You will collaborate closely with Engineering, UX, Data Science, and Customer Success to identify customer problems, validate solutions, and deliver intelligent, data-driven experiences that create measurable customer and business value.
- What You’ll Do
- Define and execute product vision, strategy, and roadmap aligned with customer needs and business objectives.
- Lead customer discovery and translate insights into innovative product opportunities.
- Drive the development of AI-powered capabilities, intelligent automation, and data-driven experiences that improve customer productivity and decision-making.
- Partner with Engineering, UX, Customer Success, and other cross-functional teams to deliver high-quality products.
- Prioritize product investments using customer feedback, analytics, business value, and strategic priorities.
- Define success metrics, monitor product performance, and continuously optimize customer outcomes.
- Communicate product strategy, roadmap, and progress to leadership and stakeholders.
- Stay current on emerging AI technologies and identify opportunities to responsibly apply AI to solve customer problems.
- Leverage AI tools and modern product management practices to accelerate product discovery, requirements definition, experimentation, and delivery.
Qualifications
- Minimum of 5 years of Product Management experience, preferably building and delivering enterprise SaaS products.
- Demonstrated experience owning products throughout the full product lifecycle, from discovery through launch and continuous improvement.
- Experience defining and delivering AI-enabled, machine learning, or intelligent automation solutions, or a strong understanding of how to apply AI to solve customer problems.
- Experience using AI tools and methodologies to enhance product discovery, roadmap planning, requirements definition, experimentation, and product delivery is highly desirable.
- Strong customer discovery, product strategy, roadmap prioritization, and analytical skills.
- Excellent communication, collaboration, and stakeholder management abilities.
- Experience working in Agile product development environments.
- Ability to influence cross-functional teams and drive strategic initiatives without direct authority.
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree is a plus.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- Minimum 5 years of Product Management experience
- Experience building and delivering enterprise SaaS products
- Experience owning products through the full lifecycle, from discovery through launch and continuous improvement
- Experience defining and delivering AI-enabled, machine learning, or intelligent automation solutions, or strong understanding of applying AI to customer problems
- Experience using AI tools and methodologies for product discovery, roadmap planning, requirements definition, experimentation, and product delivery
- Strong customer discovery, product strategy, roadmap prioritization, and analytical skills
- Excellent communication, collaboration, and stakeholder management abilities
- Experience working in Agile product development environments
- Ability to influence cross-functional teams and drive strategic initiatives without direct authority
- Bachelor's degree in Business, Computer Science, Engineering, or a related field
- MBA or advanced degree
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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