Product Manager, Salesforce

Location

Charleston - 997 Morrison Drive, Suite 402

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job Description

Primary Responsibilities: The Product Manager for Salesforce is responsible for ensuring Maymont Home’s Salesforce org is properly maintained at a platform level and continues to add functional capabilities to serve business stakeholders and processes across the firm as their needs change and evolve. The position will work closely with the product owners, business analysts, architects, developers, testers, development/vendors, and application support resources within the Technology team, as well as the business stakeholders including users, internal champions, executive and senior leadership levels across business units, who are reliant on Salesforce as a foundational system of record.

Skills & Competencies:

• Minimum 7 years of Salesforce experience, required.
• Knowledge and experience with Salesforce implementations, required, such as CRM, Sales & Service Cloud, Marketing Cloud, force.com, Agent Force, Customer Community, Analytics, Einstein, and similar.
• Experience interfacing across business and technology, required.
• Experience as a platform owner, product manager or product owner for strategic projects that involve Salesforce development teams, required.
• Experience managing product owners and successfully delivering projects together, required.
• Ability to identify approaches, risks, mitigation strategies.
• Real-estate industry experience, a plus.
• Experience working in Agile/Scrum framework, required.
• Strong communication skills required.
• Dedicated to exemplary customer service.
• Willingness to take on new responsibilities as the environment evolves and new skills are needed.
• Self-starter who takes initiative to accomplish tasks independently or with minimal guidance from supervisor.
• Flexibility in self-managing across a variety of tasks and adjusting as priorities change.
• Experience in leading a team of technology professionals with a wide range of skills and tenure.
• Bachelor's Degree, required. Concentration in Information Systems, Computer Science, or Finance, preferred.
• Salesforce Admin certification, preferred.
• CSPO, CSM, CPDM, PMP – preferred.
• The preference would be for the position to be located at the firm’s headquarters in Charleston, SC; but Maymont will consider remote for the right candidate.

Essential Job Functions:

• Develop a deep understanding of existing Salesforce platform and how various stakeholders across the business leverage it in their daily activities.
• Work with business stakeholders across business units to identify new capabilities and evaluate whether Salesforce is the best solution.
• Work with the stakeholders to prioritize implementation of new capabilities, bug fixes, and technical backlog items across domains.
• Work with technical architects and Salesforce development teams to define technical and platform-level backlog and communicate impact and priority of backlog items to the Salesforce steering committee as an input to the Salesforce roadmap.
• Continually assess team capacity in order predict a consistent delivery cadence and advise team leadership on potential changes to the resource model.
• Assess the skills of team members, and mentor and develop less experienced staff, with the goal of continually evolving and upskilling the team.
• Maintain the Salesforce platform roadmap, informed by business and technology team stakeholders' prioritization. Review the roadmap with stakeholders quarterly and update based on changing business priorities.
• Work with the Salesforce POs, business analysts and development team to refine backlog items needed to deliver on the value streams prioritized by Salesforce stakeholders, plan sprints and releases so that they can move forward with implementation.
• Work with business stakeholders to understand existing business and system processes in order to make them more efficient or effective, and present to the steering committee for consideration.
• Take the lead in gathering and providing information Salesforce platform to support audit and regulatory processes.
• Manage relationships with vendors providing software and/or consulting services in support of Salesforce platform to maximize ROI in the platform.
• Work with Salesforce product and delivery team to refine prioritized backlog items.
• Work with Salesforce development team on design and implementation of business cases, enhancements, and bug fixes.
• Review implemented capabilities to ensure value is delivered as expected.
• Work with business and technology stakeholders of the Salesforce platform to identify and prioritize needs.
• Develop and maintain Salesforce roadmap, and review and update with stakeholders quarterly.
• Work with Salesforce Support team to refine support processes for the platform in order to reduce friction with business users.
• Work with Salesforce Support team to identify persistent support requests/incidents that could be mitigated by enhancements to the platform.
• Work with Salesforce architects, development teams and business to identify Salesforce capabilities not currently being leveraged that may help the business work more effectively or efficiently.

Key Metrics & Responsibilities

• Throughput: the number of enhancements/business cases implemented by the Product manager and guiding the team forward.
• Project Success Rate: measure the percent of successful business cases managed by the role and their team.
• Complexity index: track the average complexity score of business cases handled by the role.
• Delivery: track the rate of delivery of initiatives/business on the product roadmap.
• Quality of work: assess how the Product Manager can solve business problems creatively and quality solutions out of the box.
• Stakeholder engagement level: frequency and quality of engagement with key stakeholders and cross-functional teams.
• Stakeholder satisfaction: measure the satisfaction of business stakeholders with the product manager’s communication, responsiveness, and ability to address their needs and concerns with solutions.
• User Adoption Rates/Change Management: Track the increase in user adoption rates post-implementation of Salesforce solutions. A target of at least 75% adoption within six months of rollout can indicate the effectiveness of the product manager's strategies.
• Time to Solution and Market: Measure the average time it takes for the product manager/team to develop and launch new features/products.
• Impact of initiatives: quantify the business impact of product initiatives managed by the product manager, such as revenue generation, cost reduction, efficiency improvements, in alignment with the business.
• Multiple product roles: ability to be at strategic and tactical levels in the product lifecycle.

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT