[What the role is]
About the Information Technology (IT) Division, EDBOur IT Division works in close partnership with EDB’s business divisions to drive digital transformation. We build digital products that leverage technology to improve EDB’s operational efficiency, create exceptional customer experience and deliver enhanced business value for EDB. We thrive on teamwork, and form cross functional teams of product managers, designers and engineers who work hand in hand to develop solutions for our organisation and customers.
Role Summary
We are seeking to hire a highly motivated and experienced Product Manager to join our team. We are a team of passionate and creative technology professionals committed to using modern software development practices such as product management, design thinking, agile and devops to achieve EDB’’s business objectives.
As a Product Manager, you will be part of the digital team responsible for managing and enhancing EDB's Salesforce platform. Working closely with business stakeholders and technical teams, you will drive the product roadmap and ensure the platform delivers value to end users and the organisation. This is an excellent opportunity for a technology professional looking to build on competencies and experience.
[What you will be working on]
Key roles and responsibilities
Oversee the entire product lifecycle of EDB’s Salesforce CRM platform, from planning to execution in support of EDB strategy or digital objectives.
Define and own the product roadmap for the Salesforce CRM platform, aligning it with business objectives and user needs.
Lead and manage project team members across iterative sprints, facilitating ceremonies such as iterative planning meeting, daily stand-ups, retrospectives, and reviews to ensure continuous delivery of value.
Gather and prioritise requirements from stakeholders across business units, translating them into clear user stories and acceptance criteria
Lead user acceptance testing (UAT) and manage go-live activities
Partner with the Information Security colleagues to conduct risk assessment and mitigation and ensure compliance with government and EDB policies, risk management, implementation, change management and system performance.
Establish standards and procedures for reporting and documentation.
Continuously benchmark team product performance to identify improvements and achieve higher capability maturity.
Establish and ensure appropriate governance functions for the product in accordance with Singapore Government and enterprise policies, practices and on behalf of the executive sponsor.
Conduct procurement activities such as tenders and requests for proposals to obtain solutions and services for the delivery of the Salesforce and associated adds-on.
Lead and manage application support personnel to provide ongoing run-and-maintenance of IT systems.
Review proposals or plans (internal or provided by external service provider) to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available departmental resources to various project phases.
[What we are looking for]
To be successful in this role, you should have:
Bachelor’s degree in Computer Science, Information Systems, Business, Engineering, or equivalent work experience
At least 2 years of experience in product management working with various business units to launch and manage complex and high-risk products.
Familiarity with Salesforce implementation using Agile principles, e.g., XP (preferred), Scrum, Kanban, Lean Development. Salesforce related certification will be an added advantage, e.g., Salesforce Administration, Salesforce for Business Analyst
Excellent interpersonal and communication skills, both written and spoken; including ability and experience in influencing, engaging and managing stakeholders across all levels of seniority internally and externally
Possess a driven, self-motivated, and positive attitude, excellent work ethic and is a team player
Familiarity with generative AI tools and platforms (e.g., ChatGPT, Claude, GitHub Copilot, or similar) and understanding of their applications in product management practices
Strong analytical and problem-solving skills.
Demonstrated ability to lead and build high-performing product teams.
Exceptional planning and execution skills
Singaporean or Permanent Resident
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or equivalent experience
- At least 2 years of product management experience launching and managing complex products
- Experience managing Salesforce CRM platform implementations or enhancements
- Familiarity with Agile methodologies (Scrum, Kanban, Lean)
- Experience leading UAT, go-live activities, and application support operations
- Experience working with Information Security teams on risk assessment and compliance
- Strong interpersonal, stakeholder management, communication, analytical and problem-solving skills
- Demonstrated ability to lead and build high-performing product teams; strong planning and execution skills
- Familiarity with generative AI tools and platforms (e.g., ChatGPT, Claude, GitHub Copilot)
- Salesforce-related certifications (Salesforce Administration, Salesforce for Business Analyst)
- Experience with Extreme Programming (XP)
- Singaporean or Permanent Resident status
What We Do
The Singapore Economic Development Board (EDB) is a government agency responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. It undertakes investment promotion and industry development.
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