About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Our product organisation is structured into three core tribes: Money, Growth, and Performance. Product Managers are aligned to a tribe based on their experience, business priorities, and where they can have the greatest impact.
This is an exciting opportunity for someone with a strong foundation in product management who wants to shape meaningful product experiences within a fast-growing, global company.
This role is well suited to someone who thrives in a fast-paced and evolving environment, enjoys working autonomously, embraces challenges, and is motivated to make a real impact.
What You Will Be Doing
- Partner with internal stakeholders, including executives and cross-functional teams, to align product strategy with company goals.
- Communicate product vision, roadmap, and outcomes clearly, fostering transparency and strong collaboration across teams.
- Conduct market and user research to inform product direction and identify opportunities.
- Develop and own a clear, forward-thinking product strategy aligned with business objectives and customer needs.
- Define and prioritise the product roadmap, balancing short-term delivery with long-term value.
- Lead end-to-end product development, from ideation through to launch and continuous iteration.
- Collaborate closely with engineering, design, marketing, and operations to define and deliver effective product solutions.
- Continuously improve user journeys and experiences across key areas of the product.
- Monitor and optimise key performance metrics such as engagement, satisfaction, and business impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office 5 days per week.
What we are looking for
- Experience: 3+ years of product management experience, ideally within a digital product or SaaS environment.
- Data-driven mindset: Strong analytical skills, with the ability to use data and insights to inform decisions.
- Communication: Excellent communication and stakeholder management skills, with the ability to influence across teams and levels.
- Customer focus: Passion for understanding user needs and delivering intuitive, high-quality experiences.
- Adaptability: Comfortable working in a fast-paced, dynamic environment with evolving priorities.
- Collaboration: A hands-on team player who is happy to support where needed.
- Product delivery: Proven experience delivering software products or features end-to-end.
- Ways of working: Familiarity with agile methodologies and iterative product development.
Interview Process
- Screening call - Video-call with a member from the Talent Team - 30mins
- 1st Stage - Video-call with Hiring Manager - 45 mins
- 2nd/Final Stage - In-person presentation with Hiring Team - 60mins
Skills Required
- 5+ years of product management experience in fintech or POS
- Strong analytical skills for data-driven decisions
- Exceptional communication and leadership skills
- Passion for customer-centric design
- Experience working in an agile development environment
What We Do
Fresha is the world's largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide. Fresha is used by 70,000+ businesses and 300,000+ professionals worldwide, processing over 20mil appointments per month. Fresha is headquartered in London, United Kingdom with global offices located in New York City, Vancouver, Sydney, Dublin, Amsterdam , Dubai and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with its intuitive free business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
