Product Manager - Reverse Logistics
Are you excited by the challenge of modernizing reverse logistics and building the platforms that power returns & repairs at scale?
Join Best Buy Canada’s technology team as a product manager focused on Reverse Logistics. In this role, you’ll lead cross-functional product teams to support the transformation of our reverse logistics, enabling operational efficiency and improved customer experiences across our ecosystem.
You will oversee the modernization of our primary reverse logistics solution covering returns, repairs, shipping, pre-owned, and other reverse-logistics operations, while also extending these capabilities to new domains, such as our Best Buy marketplace.
We practice a remote-first working model, with opportunities to collaborate at our head office in beautiful Vancouver, BC for strategic, collaborative, and social purposes.
Join us in supporting the transformation of our reverse logistics as a product manager!
What you’ll do:
- Deliver on the product vision and roadmap for Reverse Logistics.
- Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end.
- Partner deeply with operational stakeholders to understand pain points and translate requirements into clear product direction, prioritization, and measurable outcomes.
- Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals.
- Communicate effectively across business and technical audiences to drive alignment, influence outcomes, and lead change across complex stakeholder groups.
- Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships.
- Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.
What we’re looking for:
- 2-4 years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences).
- Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping) and how these connect across systems and operations.
- Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures.
- Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value.
- Confident communicator with a talent for translating technical details into meaningful conversations with business stakeholders.
Why you’ll love it here:
- Remote-first work environment.
- Employee discounts on awesome tech from day one.
- Flexible health benefits and wellness program.
- TFSA and RRSP programs.
- 100% matched company pension plan.
- Training programs to build new and transferable skills.
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.
Join our amazing team!
We are looking for people just like you.
Annualized Compensation Range
$100,000.00 - $106,000.00This job is eligible for a company performance bonus in addition to the compensation range above.
Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.
Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3
This posting is for a vacancy.
Skills Required
- 2-4 years of experience as a product manager delivering software products in complex operational domains
- Hands-on familiarity with reverse logistics concepts
- Experience leading cross-functional agile teams
- Strong ability to partner with technology, business, and operations teams
- Confident communicator with ability to translate technical details for business stakeholders
Best Buy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Best Buy and has not been reviewed or approved by Best Buy.
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Healthcare Strength — Health coverage includes medical, dental, vision, life/AD&D, disability, mental health resources, FSAs, and specialized programs like virtual physical therapy, second opinions, and an LGBTQIA+ health platform. Wellness initiatives and counseling access broaden the overall support.
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Leave & Time Off Breadth — Paid time off includes holidays, floating holidays, bereavement, and paid volunteer time, with a Well-being Sabbatical offering extended time away. Parental leave and caregiver pay further extend time-off flexibility alongside adoption and childcare supports.
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Strong & Reliable Incentives — Quarterly performance bonuses and an annual recognition bonus provide additional earnings opportunities for eligible full-time employees and many part-timers working sufficient hours. A tiered pay structure links progression to role certification, location, and performance metrics.
Best Buy Insights
What We Do
At Best Buy, millions of customers rely on us to deliver the technology they need to learn, work, and stay connected. As a member of the Digital, Analytics & Technology team, we contribute to solving the ever-changing technological challenges of both our customers and our fellow employees. We are a collaborative, agile team that empowers its people by encouraging diversity of thought and passion while providing strong leadership and mentorship. We enrich lives through technology by leveraging our unique combination of tech expertise and human touch to meet our customers’ everyday needs, whether they come to us online, visit our stores or invite us into their homes. With over 1,000 stores and over 100,000 employees in the United States and Canada, we solve key human needs in the areas of productivity, security, health, entertainment, connectivity, and more.
Why Work With Us
Millions of customers rely on Best Buy to deliver the technology they need to learn, work, and stay connected. As a member of the Digital, Analytics & Technology team, you will contribute to solving the ever-changing technological challenges of both our customers and your peers. Work with a collaborative team that empowers its people.
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