Product Manager - Reconciliation

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Product Manager, Reconciliation - LATAM

We’re looking for a Product Manager to work with reconciliation internally and externally with 3rd Party Partner Platforms. Internal focus will be to review what the market and our merchants are expecting when it comes to reporting compared to what we currently offer today. At a later moment, this PM might take on additional projects/products within the Payments Product team, not necessarily related to Reconciliation. 

What you’ll do:

• Drive Scalability and Automation: Challenge and reimagine current operational processes to distribute and automate workloads. Design frameworks that allow LATAM reporting to align with global practices, aiming for operational efficiency.
• Collaborate with External Partners: Interface with reconciliation providers and merchants to address reconciliation needs, ensuring support and scalability. Develop solutions to manage external relationships efficiently
• Champion Merchant Experience: Work closely with merchants to deeply understand their reconciliation challenges, translating these insights into innovative, scalable solutions leveraging regional and global teams.
• Support Internal Teams: Provide hands-on support to Support and Commercial teams for report-related queries and incidents. Develop documentation, training, and scalable processes to reduce reliance on direct involvement.
• Bridge Regional and Global Reporting: Act as the LATAM subject matter expert for the Merchant Reporting Product team, collaborating on global report improvements and ensuring regional requirements are considered.
• Maintain Accurate Documentation: Own and update LATAM-specific reporting content, including hub pages, Adyen Docs, and local reporting manuals. Focus on creating clear, actionable documentation to empower stakeholders.
• Foster Scalability through Knowledge Sharing: Scale knowledge within the organization by providing clear documentation, frameworks, and support models that enable others to take ownership of regional reporting needs.
• Simplify Reporting Offerings: Lead initiatives to deprecate redundant local reports, ensuring merchants can rely on simplified, globally consistent reporting solutions as new data becomes available.

Who you are:

• Minimum 5 years in product management, ideally in fintech, payments, or financial reporting. Experience managing cross-functional teams and external stakeholders is essential.
• You have 3+ years work experience in the payments industry (domestic / international) and/or product partnerships
• Comfortable with hands-on operational work while simultaneously driving long-term scalability and automation
• Experience seeing projects through from beginning to end, owning the entire process
• Proven track record of designing and implementing frameworks that reduce manual effort and enable scalable operations
• You have exceptional people skills and the ability to develop strong working relationships at all levels of management and day-to-day team members
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly to internal teams and external partners. You have full professional proficiency (written and verbal) in English.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our São Paulo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.