Product Manager - Public Safety Solutions

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe CommandCentral software team helps solve for safer by focusing on building public safety solutions that combine the capabilities of the entire software suite into a single, user-centric workflow, enabling public safety agencies to efficiently manage data across their operations.
Job Description

The product manager is responsible for managing the product roadmap to ensure it aligns with product strategy, defining customer and user personas, understanding market need and trends, and driving release processes for the CommandCentral RMS product.

The product manager analyzes the broader portfolio goals and market conditions to lay out a roadmap that is sustainable, differentiated, and delivers unique value. In addition, the product manager works in close partnership with the product owner in an external facing role, responsible for understanding the market, customers, competition, and go-to-market activities. The role of the product manager spans many activities from strategic to tactical and provides cross-functional leadership - bridging gaps within the company between different functions, especially between Development, UI/UX, Sales and Marketing, Deployment, and Support.

Responsibilities

Product Strategy

The product manager is responsible to clearly articulate the business value to the product team so they understand the intent behind the new product or product release. They own the roadmap and must work with the product owner to define, prioritize, and build what matters. Primary responsibilities include:

• Manage the roadmap

• Develop business cases

• Identify customer needs and market trends

• Evaluate competitive intelligence

• Align, track, and drive inter-product dependencies at the roadmap level

• Create business plans and proposals for new initiatives

Product Visioning

The product manager must have the ability to identify and understand customer needs and evaluate those against market size and demand to drive product offerings that will help public safety agencies improve their operations while delivering profitability and customer loyalty. Primary responsibilities include:

• Collect, curate, and promote the most relevant ideas into features

• Explore new ways of improving existing services and products as a way of increasing profitability

• Define which ideas should be promoted to features to achieve key objectives for the product line and business

• Solicit feedback and requests from customers and field teams and ensure this is seamlessly integrated into the product planning and development processes

• Gather customer and sales feedback and voice of customer

Product Development

In this role, the product manager champions the need of the user, customer, and other stakeholders throughout the development process to ensure that what is delivered meets the goals, objectives, and desired outcomes of the project. Primary responsibilities include:

• Develop strong relationships with UI/UX teams and work in close partnership with research and design colleagues

• Actively involved in initiative and epic creation and refinement

• Responsible for building, refining, and maintaining the team backlog, including user stories, defects, and research spikes

• Review and prioritize the backlog as part of the preparatory work for release and sprint planning, including coordination of dependencies

• Participate in the appropriate agile ceremonies

Product Releases

Product managers must plan for what their teams will deliver and when they will deliver it. The product manager owns the release aspect of the product. Release responsibilities include managing features and dependencies in and across releases, product and support teams; and managing releases with phases and milestones. Primary responsibilities include:

• Establish vision and goals for sprints and releases

• Track product success through metrics and KPIs

• Help define market offer and structure

• Work with enablement organizations to make products orderable and deliverable

• Define and support implementation of training, support and deployment requirements

• Manage risks and resolve issues that affect release scope, schedule and quality

• Coordinate overall release project and schedule

Go-to-Market Support 

Responsible for making product decisions and often acts as the lead resource for the rest of the organization when deep product expertise is required. This includes supporting the organizations that help bring the product to market and work directly with customers, including marketing, sales, training and support services. Primary responsibilities include:

• Facilitate sales and channel training

• Assist pre-sales with custom project requests

• Define and ensure implementation of go-to-market assets including demo environments, training materials, and presentations

• Demonstrate new pre-release features

Desired Skills

• Firm understanding of software design, user interaction, and user interface design

• Deep technical knowledge in software development methodologies

• Extensive experience utilizing business management tools such as Google Workspace, MS Office, Tableau, etc.

• Firm understanding of Product Management principles

• Agile/Scrum experience

• Excellent communication skills, both verbal and written are a necessity

• Extensive experience utilizing product and project management tools such as Aha! and/or Jira

• Technical knowledge of Cloud services

• Polished presentation skills for internal and external audiences

• Proactive, enthusiastic attitude toward challenging problems 

• Capable of quickly evaluating and prioritizing new projects alongside customer feedback

• Ability to research and analyze project requirements from various stakeholders

• Ability to understand market trends, financial data, and customer needs and assess competitive intelligence data

• Build consensus among stakeholders

• Ability to work well independently and as part of a diverse team spread across multiple continents in a fast-moving environment

• Ability to multi-task among various assignments

• Experience in Law Enforcement / Public Safety is a plus​

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

• Bachelor's Degree

• 5+ years of product management experience / public safety experience (ideally criminal investigator and/or jail operations), or public safety IT experience

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].