Harris is seeking an experienced Product Manager to steer the development and success of our innovative software solutions within Caliber Public Safety.
The product manager role is vital in ensuring our products meet the evolving needs of law enforcement, fire, and emergency response agencies. The ideal candidate will have a passion for public safety technology, effective leadership skills, and experience driving value-driven, customer-focused solutions.
If you are passionate about building technology that makes a difference in public safety, we want to hear from you!
What You’ll Do:
- Own and drive the product roadmap, ensuring alignment with customer needs, business goals, and market trends.
- Work with engineering, sales, and customer success teams to define and deliver innovative, high-impact solutions.
- Serve as the voice of the customer, gathering insights from end-users, industry trends, and key stakeholders.
- Develop and maintain product requirements, user stories, and acceptance criteria to guide development teams.
- Conduct market research to ensure our products remain leading in public safety technology.
- Partner with marketing and sales to develop go-to-market strategies, messaging, and training materials for product launches.
- Define and track key performance metrics to measure product success and adoption.
- Stay informed on public safety industry regulations, emerging technologies, and customer challenges to drive innovation.
What We’re Looking For:
- 5+ years of experience in Product Management, ideally within public safety, enterprise software, SaaS, or related industries.
- Knowledge of agile development methodologies and experience working with software development teams.
- Proven ability to translate customer challenges into clear, actionable product requirements.
- Excellent communication and stakeholder management skills.
- Data-driven mindset to product outcomes and prioritization.
- Familiarity with Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile solutions, or Offender Management software is a plus.
Why Join Caliber Public Safety:
- Impactful Work: Be part of a company dedicated to helping first responders and public safety agencies with mission-critical technology.
- Growth Opportunities: Join a team that values innovation, partnership, and professional development.
- Excellent Team Culture: Work alongside passionate, experienced professionals in a helpful and purpose-driven environment.
Who We Are:
At Caliber Public Safety, we are dedicated to delivering mission-critical software solutions that empower first responders and public safety agencies across North America and beyond. Our suite of CAD, RMS, Mobile, and Offender Management solutions ensures that public safety professionals have the tools they need to respond faster, communicate efficiently, and protect communities.
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What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
