Product Manager (Public Safety Software) - Remote

CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations – from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact. 

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Opportunity 

Our Public Safety Product Management team is looking for a strategic, execution-oriented Product Manager to own the product management responsibilities of Pro Suite, our Computer-Aided Dispatch, Records Management System, and Jail Management System solution used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. This role guides cross-functional teams charged with growing and evolving Pro Suite — from increasing the profitability of the existing product to shaping new capabilities based on customer input, market trends, and emerging technology.

This is a unique blend of business and technical savvy, big-picture vision, and hands-on execution. You will balance user needs, business objectives, and technical feasibility to deliver mission-critical software that our customers depend on in life-or-death situations, and you will bring modern, AI-informed product practices to how Pro Suite is built, prioritized, and delivered.

Job Duties Include

Product Strategy & Vision

• Define and own the Pro Suite product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
• Independently manage the full Pro Suite product lifecycle, from concept and business case through launch and ongoing optimization
• Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy
• Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap
• Establish success metrics and KPIs to measure Pro Suite's performance, adoption, and business impact
• Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders

Execution & Delivery

• Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria
• Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements
• Evaluate and champion opportunities to embed AI and automation into Pro Suite to improve dispatcher efficiency and outcomes
• Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
• Lead sprint planning, backlog grooming, and release planning activities with development teams
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Go-To-Market & Customer Engagement

• Coordinate the marketing of Pro Suite with our marketing team, including positioning, market segmentation, launch plans, pricing, and distribution strategy
• Partner with marketing and sales to develop go-to-market strategies, messaging, and packaging for new features and releases
• Prepare for and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
• Gather customer feedback through on-site visits, user interviews, and advisory board sessions, serving as the voice of the customer internally
•  

Cross-Functional Collaboration

• Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
• Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
• Provide product training and enablement to internal teams and customers
• Participate in RFP responses and strategic customer engagements
• Perform all other duties as assigned

Key Competencies

• Customer-Centric Thinking: deep empathy for dispatchers and public safety users, translating their needs into product solutions
• Strategic Vision: sees the big picture for Pro Suite while managing tactical, day-to-day execution
• Technical & AI Acumen: comfortable discussing technical concepts, system architecture, and AI/ML capabilities with engineering teams
• Data-Driven Decision Making: uses analytics, metrics, and AI-assisted insights to guide prioritization
• Stakeholder Management: builds consensus and navigates competing priorities across a large organization
• Execution Excellence: delivers results in fast-paced, mission-critical environments
• Communication: articulates complex ideas clearly to executives, engineers, customers, and partners

Requirements

• 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
• Hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (such as AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features) is required for this role
• Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
• Demonstrated success owning and delivering products from concept through launch
• Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
• Ability to travel for customer visits, conferences, and team meetings

Preferred Qualifications

• Experience with public safety, emergency services, or government technology solutions
• Technical background or ability to understand complex system architectures and APIs
• Familiarity with CAD (Computer-Aided Dispatch), 911, or mobile systems
• Experience managing products in highly regulated or compliance-driven industries
• Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product

CentralSquare Technologies: Where Mission Meets Innovation

CentralSquare Technologies is proud to be an Equal Opportunity Employer. We are committed to fostering a workplace that is inclusive, respectful, and free from discrimination—where all individuals are valued, supported, and provided equal opportunity to succeed.

We place a strong emphasis on supporting military veterans and their spouses and recognize the leadership, discipline, resilience, and mission-oriented mindset they bring to the workforce. The skills developed through military service—such as accountability, teamwork, adaptability, and the ability to perform under pressure—are highly valued at CentralSquare and directly contribute to our success.

In addition to our commitment to veterans, CentralSquare Technologies welcomes and encourages applicants from all backgrounds. We are committed to equal employment opportunity for all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our employees reflect a wide range of experiences, perspectives, and identities, and this diversity strengthens our ability to innovate and serve the public sector, whether through our public safety or public administration businesses. Through our technology, we support public servants and the communities they serve, and we believe our workforce should reflect those communities as well.

If you are seeking an opportunity to contribute to meaningful work that impacts communities nationwide—whether continuing a legacy of service or beginning a new chapter—CentralSquare Technologies invites you to apply.

Your next mission starts here.