Product Manager - Public Safety Records & Jail Management Software Integrations

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewMotorola Solutions’ Command Center Software portfolio thrives within the overall Motorola Solutions product ecosystem, and is also enhanced by 3rd party systems our customers use on a daily basis. The Alliances and Ecosystem team is responsible for evaluation and establishment of 3rd party technology partner relationships, alignment of appropriate stakeholders, and establishment of appropriate governance based on established differentiation to ensure ongoing profitability for the Command Center Software business.
Job Description

Motorola Solutions Command Center products help public safety agencies improve response times, efficiently allocate resources and better inform first responders through better information gathering and situational awareness. This product manager position will be responsible for overseeing Public Safety Records & Jail Management Software Integrations from start to finish to ensure that they fulfill both their functionality and supportability requirements.

The product manager uses their technical knowledge and background, and analyzes market and competitive conditions to lay out a product roadmap that is differentiated and delivers unique value based on customer demands. The role of the product manager spans many activities from strategic to tactical and provides cross-functional leadership—bridging gaps within the company between different functions, especially between development, sales and marketing, and support. The ability to deeply understand and define the technical architecture and engineering behind features and to translate high level customer functional requirements into technical for development is a crucial skill. In addition, the ability to describe the impact of technical requirements to customers and non-technical sales and support resources is a must.

The product manager is the person responsible for defining the ‘why’, ‘what,’ and ‘when’ of the product that the development team will build. They are the director of their product -- which means they lead cross-functional teams from a product's conception through to its launch.

Responsibilities

Product Strategy

The product manager is responsible for setting a product vision and strategy. Their job is to clearly articulate the business value to the product team so they understand the intent behind the new product or product release. They own the strategy behind the product along with its roadmap and must work with development to define, prioritize and build what matters.

• Create and manage backlog, roadmap, and vision

• Identify customer needs and market trends

• Evaluate competitive intelligence

• Manage staffing, budgets and financial goals

• Track and meet product revenue plans

• Strategic partner and third party supplier management

Product Releases

Product Managers must plan for what their teams will deliver and when they will deliver it. The product manager owns the release aspect of product. Release responsibilities include managing features and dependencies in and across releases, product and support teams; and managing releases with phases and milestones.

• Establish vision and goals for sprints and releases

• Work with enablement organizations to make products orderable and deliverable

• Define and support implementation of training, support and deployment requirements

• Manage risks and resolve issues that affect release scope, schedule and quality

Product Visioning

Collecting, curating, and promoting the most relevant ideas into features. Defining which ideas should be promoted to features to achieve key objectives for the product line and business. Soliciting feedback and requests from customers and field teams and ensuring this is seamlessly integrated into the product planning and development processes.

• Gather customer and sales feedback and voice of customer

Go-to-market Support 

Responsible for making product decisions and often acts as the lead resource for the rest of the organization when deep product expertise is required. This includes supporting the organizations that help bring the product to market and work directly with customers, including marketing, sales, training and support services.

• Assist pre-sales with project requests

• Coordinate overall release project and schedule

Basic Requirements

• Familiarity with business or business management

• Understanding business management tools such as Aha, Jira, Confluence, Google Docs

• Excellent communication skills, both verbal and written are a necessity

• Polished presentation skills for internal and external audiences

• Proactive, enthusiastic attitude toward challenging problems 

• Capable of quickly evaluating and prioritizing new projects alongside customer feedback

• Strong ability to take complex user requirements and distill them into a format that can be understood by developers as well as non-technical staff

• Ability to research and analyze project requirements from various stakeholders

• Ability to understand market trends, financial data, and customer needs and assess competitive intelligence data.

• Build consensus among stakeholders

• Ability to work well independently and as part of a diverse team spread across multiple continents in a fast-moving environment 

• Ability to multi-task among various assignments.

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Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].