Zopa Bank

Product Manager - Point of sale (B2B)

Reposted 4 Days Ago

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Manchester, Greater Manchester, England

Hybrid

Mid level

Fintech • Payments • Financial Services

The Role

As a Product Manager, you'll own the business customer journey, collaborate with cross-functional teams, and drive product improvements using data, ensuring alignment with compliance and marketing strategies.

Summary Generated by Built In

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

At Zopa, we’re transforming how businesses interact with financial products. We see huge opportunity in giving our merchant partners better tools — from seamless onboarding to powerful insights — and this role is at the heart of making that happen.

We’re looking for a Product Manager who loves building business-facing digital experiences. Whether it’s a self-serve portal, a workflow tool, or an insights dashboard, you’ll design and deliver products that make life easier (and more rewarding) for our partners.

This is an opportunity to shape business experiences at scale, in a fast-growing FinTech that’s transforming how financial services are delivered. You’ll have real ownership, scope to innovate, and the support of a talented, collaborative team.

👉 Does this challenge excite you? Apply now and help us build the future of business experiences at Zopa.

What you’ll do

Own and evolve the business customer journey — from discovery, to onboarding, to ongoing value.
Collaborate daily with engineering, design, and product marketing to ship impactful features.
Shape the merchant experience roadmap and drive delivery practices that balance speed with quality.
Use data to guide decisions, measure success, and spot opportunities for improvement.
Partner with marketing and design to craft compelling stories that help customers understand why Zopa is the better choice.
Work hand-in-hand with stakeholders across compliance, legal, and brand to ensure we build the right experiences for our merchants.

About you

You’ve built B2B digital products before — portals, dashboards, self-serve tools, or similar. Experience in fintech, accounting, ERP, or marketplaces is a bonus.
You’re metrics-driven, comfortable with dashboards and analytics, and know how to turn insights into action.
You’re a strong storyteller who can bring customers and stakeholders on the journey.
You thrive in cross-functional teams and love working closely with engineering and design.
You’re customer-obsessed — feedback, complaints, and insights fuel your product thinking.
You know how to validate ideas quickly, test what works, and move on from what doesn’t.
Experience working in a regulated environment is a plus.

We’re expanding!

From September 2025, Zopa will be opening a brand-new office in Manchester at WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.

At Zopa we value flexible ways of working.

We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week.

You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Top Skills

Analytics

B2B Digital Products

Dashboards

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The Company

HQ: London

735 Employees

Year Founded: 2005

What We Do

We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.