About AssistRx
AssistRx is a market-leading healthcare technology company focused on accelerating patient access to life-changing therapies. Through our advanced platform and patient support ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and providers to remove barriers to therapy initiation and adherence.
Our solutions—including iAssist®, Hub Lite™, Prior Authorization, Benefits Verification, Copay, and Patient Assistance Programs (PAP)—power the end-to-end patient journey from prescription to therapy fulfillment.
At AssistRx, we combine technology, domain expertise, and patient-centric design to deliver measurable outcomes for both patients and life sciences partners.
About the Role
We are seeking a Product Manager with deep life sciences and patient access expertise to lead the strategy and evolution of our Patient Assistance Program (PAP) and Free Goods dispensing capabilities.
This is a high-impact, domain-driven role requiring strong experience in pharma hub services, PAP program design, and free drug fulfillment workflows. You will play a critical role in shaping how patients access therapies when affordability is a barrier—working closely with manufacturers, specialty pharmacies, and internal operations teams.
You will own the end-to-end product strategy and execution for PAP and related patient support offerings—balancing compliance, operational complexity, and patient experience while delivering scalable, tech-enabled solutions.
What You’ll Own
Product Strategy & Domain Leadership
- Define and execute the product vision and roadmap for PAP and Free Goods dispensing solutions
- Serve as a subject matter expert (SME) in patient access, with a focus on eligibility, enrollment, and fulfillment workflows
- Align product strategy with manufacturer brand goals, regulatory requirements, and patient affordability challenges
PAP / Free Goods Program Innovation
- Design and optimize workflows for:
- Patient eligibility & enrollment
- Income verification & documentation management
- Free drug ordering, dispensing, and replenishment
- Compliance tracking and audit readiness (GxP / GDP awareness)
- Partner with specialty pharmacies and distribution partners to improve fulfillment efficiency and patient time-to-therapy
Customer & Market Insight
- Collaborate with pharma clients, field teams, and operations to deeply understand PAP program structures, KPIs, and pain points
- Translate complex program requirements into scalable, configurable product solutions
- Monitor competitive landscape across hub providers, PAP vendors, and digital health platforms
Cross-Functional Execution
- Partner with Engineering, UX, Data, Clinical, Compliance, and Operations to deliver high-impact solutions
- Ensure adherence to HIPAA, regulatory standards, and manufacturer-specific program requirements
- Drive alignment across stakeholders in a highly matrixed environment
Product Lifecycle Ownership
- Own full lifecycle: discovery → requirements → build → launch → optimization
- Define KPIs such as: Time to therapy, PAP approval rates, Patient adherence, and Program utilization
- Use data to continuously improve product performance and patient outcomes
Client Engagement & Thought Leadership
- Act as a trusted advisor to pharmaceutical clients
- Support implementations, workshops, and QBRs
- Translate product capabilities into clear business value and outcomes
Execution Excellence
- Lead Agile delivery: backlog prioritization, sprint planning, roadmap execution
- Write high-quality user stories, acceptance criteria, and business requirements
- Leverage tools such as Jira, Confluence, Aha!, Productboard
Requirements
Required Qualifications
- 7+ years of Product Management experience, preferably in healthcare technology or B2B SaaS
- Direct experience in life sciences/pharma services, specifically: Patient Support Programs (PSPs), Patient Assistance Programs (PAP) and/or Free Goods / free drug dispensing workflows
- Strong understanding of Hub services (benefits verification, PA, copay, PAP)
- Strong understanding of Specialty pharmacy and manufacturer ecosystems
- Experience working in regulated environments (HIPAA, GxP, GDP, etc.)
- Proven ability to translate complex operational workflows into scalable product solutions
- Strong stakeholder management and client-facing experience
- Experience working in Agile/Scrum environments
Preferred Qualifications
- Experience with Pharmaceutical manufacturers or hub service providers
- Experience with Specialty pharmacies or distribution networks
- Familiarity with EMR/EHR integrations, claims data, and patient-level data workflows
- Familiarity with FHIR / HL7 interoperability standards
- Experience with Digital patient engagement tools (apps, portals, messaging)
- Experience with Outcomes reporting and analytics dashboards
- Experience with Automation or AI-driven workflow optimization
- MBA or advanced degree in healthcare, business, or life sciences
Why This Role Stands Out
- Own a mission-critical product area directly impacting patient access to therapy
- Work at the intersection of technology, healthcare, and real-world patient outcomes
- Influence strategy with top pharmaceutical manufacturers
- Solve complex, meaningful problems in affordability and access
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
- Opportunity to impact patient outcomes through data-driven healthcare technology.
- Collaborative and mission-driven culture that values innovation and continuous learning.
- Access to cutting-edge cloud technologies and modern data engineering tools.
- Competitive compensation, comprehensive benefits, and career growth opportunities
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
Top Skills
What We Do
AssistRx has engineered the perfect blend of technology and talent to provide manufacturers with an intelligent therapy initiation and patient support solution that improves patient uptake, visibility and outcomes. Our balanced approach streamlines enrollment, reduces therapy disruptions and provides real-time therapy visibility through an integrated solution—delivering the informed touchpoints that simplify a complex system to enable better results for today’s patients. The AssistRx solution includes therapy initiation and patient support, patient education and adherence, and therapy insights and analytics. We have built our entire platform to be flexible and scalable—interoperable with today’s technology standards. As the only independent provider of an integrated solution, we offer the dual benefit of a stable, mature company that delivers with the nimble, responsive attitude of an entrepreneurial team. Experience what intelligent specialty therapy initiation and patient support is truly about—with the perfect blend of technology and talent that only AssistRx can deliver.
