Who We Are
Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.
We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.
What We're Looking For
We are seeking a Product Manager (Associate, Product, Partner Experience) to help lead the development and management of our partner experience transformation. This role will focus on building products that streamline complex workflows across the organization while also creating a seamless experience for our partners. The ideal candidate will be driven to create efficiency across various business lines, committed to helping the organization become increasingly productive and excited by launching easy to use products for our partners. Your expertise in analyzing user needs, identifying opportunities for improvement, and delivering innovative solutions for partners will be crucial to your success in this role.
Responsibilities:
- Partner with design and engineering to build an innovative and easy to use platform for our partners
- Build and manage internal tools to help drive improvements to the onboarding experience for our partners
- Maintain a product roadmap, working cross-functionally to align resources and deliver on objectives
- Track user needs and requirements, translating them into actionable product features and enhancements
- Drive the implementation of process improvements and change management initiatives, ensuring seamless adoption and integration of new solutions
Qualifications:
- Experience with successfully building and managing customer facing products
- Experience in working with design and basic understanding of design tools (Ex: Figma)
- Experience with writing requirements for engineering teams
- Strong analytical and problem-solving skills, with the ability to identify opportunities for efficiency and improvement
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
- 2+ years' experience in a Product Management role
Bonus:
- Experience with FinTech, API, SaaS Onboarding processes
- Experience with Microsoft Dynamics or other Customer Relationship Management tools
- Experience with JIRA or other project management tools
#LI-JG1 #LI-Hybrid #LI-Onsite
Salary Range: $130,000.00 - $150,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
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What We Do
Cross River provides technology infrastructure powering the future of financial services. Leveraging a proprietary real-time banking core, Cross River delivers innovative and scalable embedded payments, cards, lending, and crypto solutions to millions of consumers and businesses. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. Member FDIC.
