OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world's largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
Job Summary
Supports the delivery of quality solutions for the Business Intelligence team through market research, product development and rollouts, and ongoing sustainment for assigned products with minimal support from management. Manages business processes and assigned external relationships independently.
Key Responsibilities
- Develops product requirements with minimal management support and works with Technology teams to prioritize and implement requirements, do customer market testing (validation), perform user acceptance testing, and launch the requirements.
- Utilizes HubSpot as an administrator to configure, maintain, and optimize marketing automation workflows, email campaigns, and customer segmentation.
- Puts together execution strategy/plan, and coordinates efforts with various functional areas (marketing, customer-facing, billing, etc.) to roll out new products or enhancements and drive customer satisfaction with management help on escalated issues.
- Helps develop and present business cases for new Business Intelligence product initiatives to secure project funding and/or proposal approval.
- Identifies areas for program improvement, and partners with sales, customer success, and marketing departments to devise programs to increase customer sales and decrease cancellations.
- Utilizes HubSpot's reporting and analytics tools to track and measure the performance of marketing campaigns and make data-driven decisions for optimization.
- Identifies what market research is needed for assigned areas. Conducts market research including customer surveys, one-on-one customer interviews, and competitive analysis with management support. Monitors customer feedback and provides consolidated tracking and reporting of market needs.
- Develops and delivers presentations at speaking engagements to drive customer awareness of product capabilities and new customer initiatives.
- Develops and manages select relationships with Original Equipment Manufacturers (OEMs), third parties, and other external industry professionals.
- Act as a subject matter expert on HubSpot, serving as both an administrator and marketer to leverage its capabilities in maximizing the effectiveness of marketing campaigns.
Education
A bachelor's degree from an accredited college or university is required, with a focus in business, product management, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.
Experience
At least 2 years of progressively responsible experience in a product management role within a Software as a Service (SaaS) environment is required.
Must also be able to demonstrate the following skills and abilities:
- Proficiency in HubSpot as both an administrator and marketer, with expertise in configuring workflows, email campaigns, and lead nurturing is highly preferred, as is HubSpot certification.
- A strong understanding of product management principles and the ability to effectively oversee a managed service solution.
- Strong organizational skills, with the ability to prioritize tasks, manage deadlines, and coordinate cross-functional teams.
- Strong interpersonal skills with the ability to develop and nurture business relationships with key customers and establish collaborative working relationships within and across internal teams on moderate to complex projects.
- Excellent written and verbal communication skills.
- Able to apply principles of critical thinking to collect data, draw valid conclusions, consider options, recommend solutions, and solve problems.
- Strong business acumen with the ability to see a big picture view.
- Engaging presentation skills with the ability to effectively speak to and interact with various sizes/types of audiences in a professional and easy to understand manner.
- Organized, detail oriented and can manage multiple priorities simultaneously.
- Familiarity working within an Agile product management environment
What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
Other details
- Job Family Product
- Pay Type Salary
- Travel Required Yes
- Travel % 10
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What We Do
Playing our part right from the start
Back in 2000, OEMs were facing a huge hurdle selling parts into dealerships, mechanical shops, and collision shops. Every transaction was handled manually, either by phone or fax, which left the market desperate for a faster, more efficient way to do business.
That’s when four major auto players – GM, Ford, Chrysler, and Bell & Howell (now Snap-on Business Solutions) – formed OEC. In 2001, we launched CollisionLink, the first e-commerce tool for shops to buy OE parts from dealership suppliers. Shortly afterwards, we launched D2DLink, connecting dealers nationwide and quickly elevating the OEC dealership base from 500 to 10,000. Over the years, we continued to develop and acquire key solutions to better manage every aspect of maintenance and repair, including non-OE aftermarket parts and solutions for repairers.
Today, OEC is how everyone in the vehicle parts and repair lifecycle gets their job done more easily. Dealers and suppliers, repairers, manufacturers, insurers, and fleets all use our technology and data services to connect with each other and get vehicles back on the road safely. It’s why so many of the biggest names in the industry all rely on OEC. And it’s how, in just the past year alone, we’ve facilitated over $11B in North American e-commerce and over $30B in global trade.
OEC | Now for the easy part.™
