This Product Manager role will shape the future of loyalty at Inspire Brands by turning customer insights, market trends, competitive intelligence, and business priorities into memorable experiences that drive growth, engagement, and measurable impact. Working across a distinctive portfolio of leading restaurant brands, they will define the loyalty product roadmap, advance program strategy, and bring bold ideas to life across digital and in-restaurant touchpoints.
This role sits at the intersection of guest and team member experience, business strategy, and technology. They will lead loyalty initiatives from concept to launch, partnering with engineering, design, analytics, operations, marketing, and business stakeholders to solve complex problems, unlock new opportunities, and deliver scalable capabilities that produce meaningful outcomes.
Great candidates are naturally curious, relentlessly customer-focused, and compelling storytellers that bridge insights into actionable strategy. They connect data, insights, customer behavior, and emerging trends to challenge assumptions, make smart tradeoffs, align teams, and elevate loyalty across the organization and customer journey.
RESPONSIBILTIES
Drive product strategy and roadmap execution by identifying opportunities that improve guest experiences and business operations, prioritizing investments based on customer, business, and performance insights.
Lead end-to-end product strategy and lifecycle management, defining roadmaps, prioritizing investments, and guiding products from concept through launch, growth, and retirement.
Partner across brands and enterprise functions to align stakeholders, define solutions, and deliver scalable technology capabilities that meet business objectives.
Design and optimize user-centric product experiences, translating business needs into scalable solutions, requirements, and workflows that deliver intuitive and effective experiences for administrators, operators, and guests.
Measure, enable, and continuously improve product outcomes through KPI management, program planning, change management, training, and stakeholder education to maximize business impact and adoption.
EDUCATION AND EXPERIENCE QUALIFICATIONS
4 Year Degree and/or Bachelor's Degree
Required Minimum: Bachelor's degree in Business, Marketing, Computer Science, or related field
5-7 years of experience of product management practices, agile methodologies, and test-driven development experience.
Demonstrated thought leadership in solving customer-facing digital experience opportunities.
Demonstrated experience collaborating with both business and IT to accomplish project objectives
A proven track record of driving digital innovation and delivering outperformance to stated business goals
Experience working with loyalty and offer programs a plus, but not required
KNOWLEDGE, SKILLS, ABILITIES
Deep understanding of ecommerce business, consumer mindset, digital user experience, digital design frameworks and processes
Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact
Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams
Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management)
Deep knowledge of agile delivery principles
Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements
Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences
Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges
Strong project/workflow management, prioritization, and negotiating skills
Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines
Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with entrepreneurial spirit
Self-starter personality who can operate with minimal supervision
Skills Required
- Bachelor's degree in Business, Marketing, Computer Science, or a related field
- 5-7 years of experience with product management practices, agile methodologies, and test-driven development
- Experience solving customer-facing digital experience opportunities
- Experience collaborating with business and IT teams to accomplish project objectives
- Track record of driving digital innovation and delivering against business goals
- Experience with loyalty and offer programs
- Deep understanding of e-commerce, consumer behavior, digital user experience, and digital design processes
- Strong analytical, communication, problem-solving, prioritization, negotiation, and workflow management skills
- Knowledge of product development lifecycle activities and agile delivery principles
Inspire Brands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inspire Brands and has not been reviewed or approved by Inspire Brands.
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Healthcare Strength — Comprehensive health coverage, mental health support, disability insurance, and related programs are emphasized for support‑center and eligible management roles. Materials also reference options like HSAs and EAPs as part of a broad healthcare offering.
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Leave & Time Off Breadth — Unlimited PTO is highlighted for support‑center roles alongside paid leaves such as parental and adoption assistance. Feedback suggests these time‑off elements are a core part of the corporate employee value proposition.
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Wellbeing & Lifestyle Benefits — Employee food discounts, on‑site amenities (e.g., gym, snacks, and similar perks), and lifestyle programs add tangible day‑to‑day value. Additional benefits like commuter options, financial wellness tools, and pet insurance further broaden the package.
Inspire Brands Insights
What We Do
Inspire Brands was founded in February 2018 with a vision to invigorate great brands and supercharge their long-term growth. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day.
