Product Manager ITIL

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥

PeopleCert is looking for a Product Manager to help take our ITIL portfolio of Best Practice to the next level of success – developing compelling propositions for globally recognised ITIL products that ensure wide adoption among senior audiences, new sectors and markets. You will be responsible for the success of the key products of the ITIL portfolio, including certifications, learning content and publications.

As Product Manager for the ITIL portfolio, you will work closely with teams across the business in order to deliver the overall roadmap and achieve commercial success for the product set within the ITIL portfolio.

As Product Manager ITIL your tasks will be the following:

Product strategy and vision

• Define and articulate the product vision, strategy, and roadmap for your product set within the ITIL portfolio
• Conduct market research and analysis to identify trends, customer needs, and competitive landscape that will inform the product strategy
• Establish clear product goals, KPIs, and success metrics.

Product management

• Monitor and analyze product performance, making data-driven decisions to optimize and enhance your products.
• Prioritise maintenance and improvement activities for your in-market products, to ensure continued relevance and positive customer experience

New product development

• Work proactively and collaboratively with teams across the business to ensure all aspects of product development, launch and in-market support are considered early in the business case and product design phase
• Ensure the successful development and launch of new or updated products
• Participate in all aspects of Product design, including: persona development; full end-to-end user journeys; service blueprints; key content and technical specifications
• Design and manage the testing strategy for all products in development, to ensure they are consistently meeting the needs of our target audiences

Stakeholder collaboration

• Contribute key elements to the go-to-market plans developed by Marketing, including positioning, key messaging, pricing, and more.
• Engage with internal and external stakeholders to secure buy-in and understanding of the product vision.

What we look for: 

• Bachelor’s degree in marketing, business, or related field.
• Minimum of 3 years’ experience in a Product Manager or Product Owner role in one of the following sectors: education, training, professional qualifications (e.g. ACA / CIPD etc.)
• Knowledge of PeopleCert best practices and ideally familiar with ITIL or other similar service or product management certification products.
• Proven track record of managing multiple products and delivering successful outcomes.
• Demonstrable experience of managing ITIL products through their whole lifecycle  
• Familiarity with all elements of product development, from discovery to delivery
• Proven ability to evaluate product feedback objectively, and propose solutions to address business needs
• Strong business/commercial acumen
• Excellent people and management skills to interact with colleagues, cross-functional teams, and third parties around the world
• Problem-solving and analytical capabilities.
• Excellent written and verbal communication skills, fluency in English is required (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)

What we offer:

• The opportunity to shape globally recognized frameworks used by professionals around the world.

• A collaborative, high-impact international team and a purpose-driven working culture.

• Flexible working conditions (location and hours).
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
• Competitive compensation and personal development opportunities.
• A global network of professionals and subject matter experts.

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check.

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.