About MasterControl:
MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.
Role Summary
Support active product initiatives and own an AI-focused initiative for our Mx applications. You’ll work with your manager and cross-functional partners to deliver customer value.
What You’ll Do
Discovery & Problem Framing
- Map user workflows and pain points using lightweight customer interviews, internal stakeholders, and desk research.
- Synthesize findings into a clear problem statement, target user, and opportunity sizing.
- Review market and competitive solutions and summarize implications for roadmap and positioning.
Define Success (Metrics)
- Propose 1–3 primary KPIs per problem, including leading indicators and guardrails.
- Partner with Analytics and Engineering to establish baselines and measure success
Plan the Work
- Translate problems into solutions with measurable outcomes, explicit scope boundaries, and acceptance criteria.
- Define solution into stories; support a backlog; call out dependencies, risks, and trade‑offs.
Drive Execution
- Collaborate with Design and Engineering on solution options; use prototyping or experiments where appropriate.
- Participate in grooming, sprint reviews, and UAT.
Report Outcomes
- Track and analyze results. Publish a concise results read-out.
- Present outcomes and learnings to Product and Engineering leadership at the end of the internship.
Qualifications
- Demonstrated ability to break down ambiguous problems, communicate clearly, and make data-informed decisions.
- Comfortable working cross-functionally with different teams.
- Working familiarity with product analytics (e.g., funnels, cohorts) and basic SQL or spreadsheet analysis.
- Nice to Have: Exposure to regulated environments and GxP concepts
This position is specifically designed for Northeastern University students as part of the university's cooperative education (Co-op) program. Candidates must be enrolled at Northeastern University and eligible to participate in the official Co-op program for the designated term.
Why Work Here?
#WhyWorkAnywhereElse?
MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.
We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?
MasterControl could be your next (and last) career move!
Here are some of the benefits MasterControl employees enjoy:
- Competitive compensation
- Schedule flexibility
- Fitness clubs (you get paid to have fun and be active!)
- Company parties and employee recognition programs
- Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
- Onsite physician and massage therapist
- Innovation center and gaming rooms at the office
- Much, much more!
Applicants must be currently authorized to work in the United States on a full-time basis.
The US base hourly range for this position is $30.00 - $50.00. Our salary ranges are determined by role, level, education and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status
Top Skills
What We Do
In short, we help bring life-changing innovations to more people, sooner. How we do it is a longer story.
It starts with our cloud-based Product Lifecycle Excellence platform. More than 1000 of the world’s most innovative and highly regulated companies use it to improve quality and stay in compliance at every step of their product journey – from concept to commercialization.
We have more than 500 employees who come to work every single day with a singular focus: to help our customers improve quality. We do it in many ways. And we can do it for you.
We’ll help you build quality into your product design processes. You’ll get a streamlined system to track clinical trials, organize the data, and submit results for approval by regulatory agencies around the world.
You can digitize, automate and accelerate quality processes to build a culture of quality throughout your organization. Increase visibility and ensure compliance throughout your supply chain. And help your manufacturing teams eliminate the tradeoffs between line performance and product quality.
Once your product is out in the market we give you the ability to manage in-market complaints and close the quality loop.
In other words, we help you make quality a priority throughout your company. And that’s important. Because when you’re trying to impact people’s lives, quality changes everything.
