About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
We’re seeking a customer-focused Product Manager to support and grow InvoiceCloud’s Insurance vertical. This role is responsible for deeply understanding customer needs, defining clear business requirements, and ensuring our solutions reflect the evolving needs of Insurance billers and payers. You will develop deep expertise in Insurance agent workflows and use that understanding to shape a clear product vision, inform feature and design prioritization, and evaluate market opportunities.
As a key product representative across teams, you will help shape roadmap priorities, support customer-facing initiatives, and drive alignment around product direction and business outcomes. You will collaborate closely with Engineering, Implementations, Integrations, Customer Success, Sales, and Product Marketing to support customer launches, improve vertical workflows, and strengthen end-to-end digital payment experiences.
Key Responsibilities
Customer Centric
- Serve as the Voice of the Customer, gathering insights through interviews, workflow reviews, research, and data analysis.
- Evaluate customer workflows, competitive dynamics, and partner needs to identify high-impact product opportunities and create actionable product requirements.
- Partner with UX/UI to translate customer insights and workflow needs into thoughtful interface and experience decisions.
- Support customer meetings, product demonstrations, and on-site visits that deepen understanding of user needs.
Takes Ownership
- Own and prioritize the Insurance product backlog, ensuring alignment with vertical strategy and customer needs.
- Maintain and communicate the Insurance roadmap, providing rationale for prioritization and expected outcomes.
- Write clear, actionable user stories, epics, and acceptance criteria that guide Engineering and UX delivery. Facilitate collaboration between Engineering, UX, and business teams by providing context, rationale, and clear expectations
- Strengthen operational readiness by ensuring internal teams have the inputs, assets, and clarity needed to execute efficiently.
- Ensure product requirements and documentation reduce rework and cycle time.
- Define and track success metrics to evaluate impact and inform future prioritization.
Innovative
- Use A/B tests, analytics, surveys, and usability studies to evaluate opportunities and iterate quickly.
- Identify Insurance-specific workflow challenges and propose innovative solutions.
- Leverage GenAI to accelerate creation of user stories, analyze customer feedback at scale, and surface insights.
- Explore emerging trends in the Insurance and payments space to inform design and long-term direction
Qualifications
- 4+ years of SaaS product management experience
- 2+ years of experience in the Insurance industry.
- BA/BS in Computer Science, Engineering, Business, or related fields; advanced degree preferred.
- Experience using analytics, instrumentation, and user research to guide product decisions.
- Strong quantitative, analytical, and competitive research skills.
- Exceptional communication skills with the ability to articulate both strategic vision and tactical detail.
- Demonstrated ownership mentality with attention to detail and a passion for product excellence.
Benefits:
We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact [email protected].
Click here to review InvoiceCloud’s Job Applicant Privacy Policy.
For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
Top Skills
What We Do
InvoiceCloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates.
