OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.
Learn more or request a demo at opengov.com
Job Summary:
The Product Manager will be responsible for leading product execution for critical business process applications that OpenGov’s clients use. The role is both internal and external focused and execution oriented with emphasis on high-quality, solution oriented product development in a fast-paced, positive and mission driven organization.
At OpenGov, the PM team works closely with talented engineers, product designers, solution engineers and deployment experts to help design the next generation modern permitting & licensing solutions that will change the way governments transform public administration. Our ideal candidate has shipped several releases of enterprise software, preferably in the ERP space (public or private sector). They have exemplary communication skills, are comfortable in presenting complex business concepts at all levels and are not afraid to challenge the status quo.
Requirements and Preferred Experience:
- Lead solution, customer and developer focused market research to address specific permitting & licensing business challenges
- Gather requirements and write detailed business requirements and user stories that will guide product development and architecture
- Work closely with our product designers in concepting and designing the product
- Work closely with the engineering and design team to regularly perform backlog grooming and specify criteria for customer acceptance
- Develop product documentation and release details for internal and external stakeholders
- Manage feature prioritization and trade-offs and build consensus. Identify risks early in the cycle and provide timely decisions to all stakeholders.
- Be comfortable with understanding technical decisions and assumptions
- Effectively work across a cross-functional teams (Engineering, Design, Sales, Marketing, Deployment and others)
- Advocate passionately for a cross-product ERP vision rather than point solutions
- Own go-to-market enablement and collaborate with others to develop online materials for support and professional services.
- Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are required
Requirements and Preferred Experience:
- 5+ years of product management experience required, with enterprise SaaS experience preferred
- Ability to think strategically and synthesize diverse information from many sources
- Superb verbal and written communication skills
- Experience working in an agile/scrum development environment
- Hands-on software development experience preferred
- Comfortable working in enterprise tools like ProductBoard, Confluence, Jira and Pendo
- Enterprise applications experience: CRM, ERP, EPM, HCM, etc. preferred
- Interest in improving the effectiveness of Government
Why OpenGov?
A Mission That Matters
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
- Comprehensive healthcare options for individuals and families.
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
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What We Do
OpenGov Citizen Services simplifies the way governments serve their communities by offering one cloud solution to power every permitting and licensing workflow.
