The Role
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1,700+ employees across the US, EMEA, and Asia, with 70%+ roles in R&D. Backed by SoftBank, Mastercard, and other investors, we raised $330M at a $2B valuation in 2025.
Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter
About the Role
Synapse is Zeta’s digital banking experience SaaS team, building modern banking experiences for banks and credit unions atop Zeta’s Tachyon. Synapse offers a pre-integrated, fully compliant, out-of-the-box digital experience stack for banks and credit unions.
Our Digital Banking SaaS comprises of 3 platforms:
1. 360 Retail Experiences Platform
2. Electron Commercial Experiences Platform
3. Merlin Conversational AI Platform
As a Product Manager in the Synapse team, you will have the opportunity to work on one or more platforms to conceive, build and deliver innovative products and features that enhance user experiences and drive long-term growth for our customers. Your role will cut through the entire product development lifecycle for your assigned charter - encompassing product development, research, analytics, execution and growth. You will collaborate with peers across product management, UX design, software engineering, data science, and business functions.
Responsibilities
- Lead the ideation, prioritization, and execution of product initiatives aimed at enhancing retail and commercial banking digital experiences for banks and credit unions.
- Conduct market research, customer interviews, and competitive analysis to identify market trends, user needs, and opportunities for innovation.
- Define product vision, strategy, and roadmap aligned with business objectives and customer requirements.
- Collaborate with UX designers to create intuitive and engaging user interfaces that drive user adoption and satisfaction.
- Work closely with software engineering teams to translate product requirements into technical specifications and ensure timely delivery of high-quality products.
- Utilize data-driven insights and analytics to optimize product performance, drive user engagement, and inform decision-making
- Partner with sales, marketing, and business development teams to drive product adoption, customer acquisition, and revenue growth.
- Stay abreast of industry trends, emerging technologies, and regulatory developments to inform product strategy and roadmap.
Skills
- Analytical Thinking & Research orientation
- Ability to interpret complex data sets and derive actionable insights - analyze data, identify patterns and make data-driven decisions.
- Experience conducting user research and usability testing.
- Communication
- Excellent written and verbal communication skills for articulation of product requirements, effective collaboration and stakeholder management.
- Tools & Processes
- Proficiency in using product management tools, such as Jira and Confluence.
- Familiarity with agile development processes and principles.
- Technical Acumen
- Good understanding of technology stacks and the ability to engage effectively with technical teams.
Education and Qualifications
- 5+ years in a Product Management, prior experience building consumer / commercial banking products at scale
- Experience in developing modern, cloud-native mobile / web products and interfaces with contemporary UI/UX patterns
- Software Engineering / Technical background
- An MBA from a Tier 1 school would be a bonus
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
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The Company
What We Do
Founded in 2015, Zeta is a provider of next-gen credit card processing platform. Zeta’s cloud-native and fully API-enabled stack offers a comprehensive range of capabilities, including processing, issuing, lending, core banking, fraud detection, and loyalty programs. With a strong focus on technology, Zeta has over 1700+ employees and contractors, with more than 70% dedicated to technology roles. Operating across the US, UK, Middle East, and Asia, Zeta has served a global customer base of 35+ clients who have issued over 15 million cards on Zeta's platform to date. Backed by prominent investors such as Softbank Vision Fund 2 and Mastercard, Zeta has raised $280 million, at a valuation of $1.5 billion.
