Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Product Manager, Identity and Access Management
Role Summary
Join athenahealth as a Product Manager based in Boston, MA, working in a hybrid environment. This role offers the opportunity to lead product initiatives in access control frameworks for users, applications, and agents using innovative AI methodologies. This position provides exposure and collaboration with a wide range of R&D stakeholders and will report directly to leadership of the Identity and Access Management product zone.
Team Summary
The team owns the login and identity experience across athenaOne, Patient Portal, and Adjacent Services — including authentication, identity proofing, user administration, and profile management. This team ensures providers, patients, and staff can securely and reliably access the applications they depend on, while meeting regulatory requirements such as EPCS multi-factor authentication. The team plays a critical role in maintaining security and compliance while enabling seamless account and access experiences across multiple healthcare applications, and is evolving its practices to incorporate AI-driven product development.
Essential Job Responsibilities
Lead product planning and execution for access control features, ensuring alignment with business goals and customer needs.
Communicate product vision, progress, and outcomes effectively to stakeholders through presentations and reports.
Collaborate with cross-functional teams including engineering, UX/UI, security, and compliance stakeholders to define and deliver new features.
Evolve product management practices empowered by AI, encompassing research, prototyping, implementation, communications, stakeholder coordination, monitoring, and maintenance.
Analyze system workflows and usability to identify opportunities for improvement and innovation.
Additional Job Responsibilities
Support continuous improvement initiatives by analyzing product performance metrics and user feedback.
Participate in industry research and competitive analysis to inform product strategy.
Assist in defining product roadmaps and long-term strategic planning.
Engage with vendors as needed to support product integrations.
Contribute to documentation and training materials for internal audiences.
Stay current with emerging trends in AI security, product management methodologies, and identity and access management technologies.
Expected Education & Experience
Bachelor's degree in Business, Artificial Intelligence, Computer Science, Engineering, or a related field.
5 to 7 years of product management experience, preferably in identity and access management or related technology domains.
Proven leadership skills without direct authority, with experience influencing cross-functional teams.
Strong communication and presentation skills tailored to diverse stakeholder groups.
Demonstrated track record of reliable feature delivery in Agile (or similar) environments.
Prior ownership of products involving APIs (REST or GraphQL), API gateways and management, and/or developer experience.
Familiarity with authentication and identity proofing workflows, multi-factor authentication (e.g. EPCS compliance), and user lifecycle/account administration at scale.
Some experience with AI product management, including prototyping and testing features with the help of, or incorporating, AI.
Proficiency in requirements gathering, workflow analysis, usability analysis, and system analysis.
Expected Compensation
$121,000 - $207,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- Bachelor's degree in Business, Artificial Intelligence, Computer Science, Engineering, or a related field
- 5 to 7 years of product management experience
- Experience in identity and access management or related technology domains
- Leadership skills without direct authority and experience influencing cross-functional teams
- Strong communication and presentation skills for diverse stakeholder groups
- Track record of reliable feature delivery in Agile or similar environments
- Experience owning products involving REST or GraphQL APIs, API gateways and management, and/or developer experience
- Familiarity with authentication and identity proofing workflows
- Familiarity with multi-factor authentication, including EPCS compliance
- Familiarity with user lifecycle and account administration at scale
- Experience with AI product management, including prototyping and testing AI-assisted or AI-enabled features
- Proficiency in requirements gathering, workflow analysis, usability analysis, and system analysis
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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