Product Manager, IAM Insights & Observability

The Product Manager serves as a business and product leader for Thales’ cloud-based Identity & Access Management (IAM) platform and contributes to the overall IAM portfolio strategy. This Product Manager will collaborate closely with other product managers, product owners, product architects, UX designers, and engineering teams to define and deliver shared platform capabilities that ensure the IAM platform can be operated, monitored, and secured at enterprise scale.

He/she will play a key role on the IAM product management team, with responsibility for the Insights & Observability value stream. This value stream offers real-time platform visibility through event frameworks, logs, traces, and AI-driven insights, enabling operations, product, and security teams to detect issues, optimize performance, and respond to identity-related threats. It supports dashboards, reports, and standards-based integrations (such as syslog and CAEP/SSF) to enable effective identity threat detection and response (ITDR) across the IAM ecosystem.

This role requires strong cross-functional collaboration beyond engineering, including site reliability engineering, security operations, product operations, UX design, customer success, and professional services. The Product Manager ensures that observability capabilities are designed as first-class platform services—turning raw telemetry into actionable signals that help teams maintain reliability, strengthen security posture, and operate the IAM platform with confidence.

• Define and implement Product Line strategy and competitiveness action plans.

• Drive with Competitive & Marketing Intelligence and Segment Marketing the analysis of worldwide market trends, market/customer needs, segmentation and competitions relevant to the product line

• Define Product Line robust value proposition & competitive positioning, and differentiation with Marketing and Business Intelligence

• Prepare and present Product Plans as input to Product Life Cycle Decision Reviews, including Business Plan, roadmap, differentiation, value proposition, reuse strategy, market & customer requirements description (user experience).

• Act as a subject matter expert (SME) for IAM and identity-centric threat detection globally, supporting sales opportunities and client meetings, as necessary.

• Support and maintain the existing OneWelcome Identity Platform install base globally, by delivering high priority feature requirements in support of a zero-churn objective.

• Assist the sales and customer success organizations to grow the IAM customer base while meeting or exceeding established annual financial targets.

• Create and drive implementation of a product strategy for the successful adoption of new product capabilities related to both B2C and Extended Enterprise (Workforce, partners) value propositions, through an understanding of the complex security and user experience requirements of mid-to-large sized enterprises.

• Collaborate with product marketing to accurately position IAM capabilities in the context of the broader Thales portfolio, complementing other vendor solutions, and unique selling propositions.

• Ensure the internal security, regulatory compliance, and certification of all functional capabilities via close collaboration with engineering teams.

• Support ad-hoc tactical and strategic initiatives as required by business priorities.

• Respond to changing market and business dynamics in an agile manner.

• Demonstrate a combination of strong qualitative and quantitative analytical skills.

• Leverage AI-powered tooling and analytics to improve product discovery, prioritization, and execution velocity across platform and core services.

• Ensure AI-driven capabilities are introduced responsibly, with appropriate governance, transparency, and customer trust.

Skills and Abilities:

• 8+ years of experience in product management or other customer facing roles

• 3+ years of experience in Identity & Access Management (IAM)

• Exceptional written and oral communication skills

• Ability to present to and communicate effectively with customers and executive leadership

Education:

• Bachelor’s degree in technology or business administration

Skills and Abilities:

• 12+ years of experience in product management or other customer-facing roles

• 5+ years of experience in Customer Identity and Access Management (CIAM), B2B IAM, or threat detection and response solutions

Education:

• Master’s degree in technology or business administration