Product Manager - Healthcare

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200  global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

This person will be responsible for Flywire’s healthcare billing platform, building out our suite of affordability solutions for patients and enhancing the experience for our customer’s staff.  

This person’s mission will be to build software that grows the value our existing client base derived from our product, to attract new clients through innovative and exciting solutions, and to make the platform more consumable by external integrators.

Key Responsibilities:

• Create, manage, and refine the roadmap and backlog
• Define user stories, lead sprint planning, and backlog refinement.
• Define and measure product KPIs, then identify trends and craft product improvements in response.
• Create alignment internally to drive a coherent and explicit set of priorities for the development teams.
• Work across functional teams (Marketing, Implementation, Customer Success, Sales) to ensure that new products, features, and functionality are market ready.  This includes helping with documentation, training, pricing, rollout strategy, etc.  
• Manage and track all resources and activities to ensure all deliverables will be completed on time
• Quality – Delivering a quality solution to our clients is paramount to our success and growth

Key Performance Indicators:

• Development of thorough and crisp definition of our implementations including precise timeframes and implementation goals and results
• On time and within budget implementations resulting in high levels of customer satisfaction
• Clear and timely communications and project reporting

Here’s What We’re Looking For:

• Bachelor’s degree or relevant business / information technology experience.
• 5+ years of Product Manager experience
• Experience working within the healthcare revenue cycle space is required.
• Confident leadership skills that allow for providing direction to development teams
• High self-motivation and self-direction
• Solid technical background, with understanding or hands-on experience in cloud services and web technologies
• Excellent client-facing and internal communication skills (written and oral)
• Strong organizational skills, including attention to detail and multi-tasking

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

The US base salary range for this full-time position is $117,000-$141,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

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