Product Manager, HCP Engagement

Product Manager, HCP Engagement

This is an exciting opportunity for an exceptional professional with prior customer event and conference planning experience to join a team that is boldly designing transcatheter mitral and tricuspid therapies from the ground up. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is dedicated to solving the complex challenges of mitral and tricuspid disease to transform treatment and significantly improve patients’ lives.

Position Summary:  As the Product Manager, HCP Engagement for Transcatheter Mitral and Tricuspid Therapies (TMTT), you will be responsible for the strategic development and execution of HCP meetings at our Irvine design, development and manufacturing headquarters and working directly with our field team . You will collaborate with HCPs and internal stakeholders to develop a best-in-class educational experience including agenda development, cross-functional stakeholder alignment, travel and logistics coordination, and day-of execution. Additional responsibilities revolve around working closely with the conference and sales team to execute regional conferences, partnering closely with internal and external medical societies.  This position reports to the Director, US Marketing.

How you will make an impact:

• Program lead for all TMTT on-site HCP meetings

• Collaborate with cross-functional partners to develop and deliver professional experiences to HCPs and sales representatives

• Develop robust meeting agendas by understanding HCP needs, cross-functional input, and meeting objectives

• Organize and execute high-quality HCP events, tours, and design consultant visits in coordination with key partners globally, adhering to compliance rules and regulations

• Coordinate and execute pre-planning activities: agenda creation, travel logistics, HCP contracts, welcome dinners (in accordance with compliance policies), meeting room reservations, catering, audio visual needs, ensuring clear cross-functional and executive communication

• Lead day of execution: interact with HCP throughout their experience, ensuring adherence to meeting schedule and providing a high-level of communication

• Manage post-event activities: HCP communication, management of payments and invoicing, dissemination of physician feedback, and integration of feedback into future planning

• Act as primary point of contact among leadership, executives, HCPs, and employees

• Manage forward event calendar and all logistics

• Gather feedback and continuously to improve the educational and promotional experiences, including development of new agendas as educational needs evolve

• Exhibit excellent organizational skills and attention to detail

• Demonstrate a high-level of interpersonal, verbal, and written communication skills

• Support processing of POs, invoices, and project tracking

• Support all Regional Exhibit ECLM submission and track progress, assist in planning and executing small scale regional conferences, and support the US field force for regional exhibit property needs

• Leads the initiation of ECLM contracts and serves as liaison with legal and compliance departments

• Demonstrate a commitment to conduct all activities with honesty, integrity, and in compliance with applicable laws and regulations.

• Provide excellent service to internal and external customers across multiple teams

What you will need (required):

• Bachelor’s Degree or equivalent in related field with 5 years of previous experience or

• Master’s Degree or equivalent in related field with 3 years year of previous experience

• Prior experience with event planning and/or conference planning

What else we look for (preferred):

• Prior experience with executive level event planning within healthcare industry preferred

• Excellent professional demeanor when interacting with HCPs and internal executives

• Strong computer skills including usage of Microsoft Office Suite and related business systems

• Strong communication and interpersonal relationship skills

• Able to read, comprehend, write and speak English

• Experience with basic project management

• Substantial knowledge and understanding of Edwards brand standards

• Substantial knowledge of and strict adherence to AdvaMed code of ethics & healthcare provider expense policies

• Substantial knowledge of business systems (e.g., CVENT, ECLM (Enterprise Contract Lifecycle Management), Concur, Travel Request Processing, Salesforce)

• Strong problem-solving skills

• Attention to detail

• Knowledge of and adherence to EW policies and procedures

• Must be able to work in a team environment, including inter-departmental teams, HCP, and external suppliers and vendors

• Provide feedback in a professional, direct, and tactful manner

Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.
 

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California (CA), the base pay range for this position is $106,000 to $149,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).  Applications will be accepted while this position is posted on our Careers website.   

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.