Product Manager - Global Employee Help Product

Job Description
As a Vice President in Global Employee Help Product, you will lead the team by leveraging your strategic vision and expertise in product development and optimization to drive significant impact. You will champion user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with senior cross-functional leaders and play a pivotal role in shaping the future of our products and ensuring ongoing success.
You will oversee the delivery of the strategic roadmap to build transformative employee experiences utilizing in-depth knowledge of the ServiceNow platform to optimize the request process for technology services, leveraging workflow capabilities and Life-Cycle events. Collaborate with architects to enhance Employee Help solutions, stay abreast of new features and best practices, and drive product innovation by exploring new ideas and opportunities to improve the request management process and meet evolving customer needs.
Job Responsibilities

• Lead and Partner with the Product team to identify and prioritize new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Strategically Plan for upstream and downstream implications of new product features on the overall product experience, ensuring alignment with organizational goals.
• Drive the Collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Oversee and Evaluate product metrics including work to time, cost, and quality targets across the product development life cycle, ensuring alignment with business objectives.
• Guide the Development of requirements, epics, and user stories to support product development, ensuring they align with strategic goals.
• Serve as a Leader for an experience or workflow, leading the product development lifecycle from discovery and design through implementation - coordinating and delivering new epics, features, and writing requirements.
• Champion a Strong Risk, Controls & Conduct Framework and a "security-by-design" product mindset.
• Collaborate with Senior Leaders across area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes.
• Define and Track Strategic Metrics (OKRs) to measure product success and inform executive decision-making.

Required Qualifications, Capabilities, and Skills

• Experience or equivalent expertise in product management or a relevant domain area, with a proven track record of leadership and strategic impact.
• Expert knowledge of the product development life cycle and strategic product management.
• Extensive experience in product life cycle activities including discovery and requirements definition.
• Advanced knowledge of data analytics and data literacy, with the ability to leverage data for strategic decision-making.
• Exceptional Cross-functional Leadership and collaboration skills - Proven ability to build and maintain strong relationships with a broad set of senior product and functional partners.
• Stakeholder Management - Proven ability to manage stakeholder relationships while standing up for product integrity and user experience.
• Strong Organizational and Leadership Skills - Demonstrated ability to manage multiple priorities in a fast-paced environment. Strong decision-making skills and strategic thinking.
• Customer-Centric Mindset - Develops deep data-informed and research-based empathy and understanding of employee needs, and advocates for them at the executive level.

Preferred Qualifications, Capabilities, and Skills

• Extensive experience with ServiceNow with a proven track record of managing and optimizing request platforms within ServiceNow, including deep familiarity with its modules, capabilities, and best practices.
• Change Management Skills: Strong skills in managing change and driving adoption of new processes and technologies within large organizations.
• Collaboration and Stakeholder Engagement: Proven ability to collaborate with cross-functional teams and engage with senior stakeholders to align request management strategies with business objectives.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.