Product Manager Global Customer Platform

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Global Customer Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Though supportive, inspirational, and motivational team leadership, and a isionary eye coupled with a maniacal focus on operational excellence, you will evaluate areas of opportunity to improve speed to market and enhance quality, thereby elevating holistic product delivery .
Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Acting as an Agent of Change in Strategic Initiatives: Lead the development and implementation of innovative product strategies that align with organizational goals, fostering a culture of continuous improvement and adaptability to changes.
• Champions Operational Excellence: Oversee product lifecycle management with a focus on optimizing processes, enhancing efficiency, and ensuring high-quality deliverables that meet or exceed customer expectations.
• Demonstrates Data-Driven Resourcefulness and Problem-Solving: Utilize data-driven insights along with creative and analytical skills to identify opportunities, overcome challenges, and leverage resources effectively to achieve product objectives.
• Fosters an Empowering Leadership Style: Cultivate a collaborative and inclusive team environment by empowering team members, encouraging open communication, and supporting professional development to maximize individual and team potential.
• Collaborates Cross-Functionally for Success: Work closely with cross-functional teams, including engineering, marketing, and sales, to ensure alignment and integration of product strategies, driving cohesive efforts towards shared goals.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Technical Acumen: Solid understanding of technology and software development processes, with the ability to work closely with engineering teams to translate business requirements into technical specifications.
• Proficiency in Agile Delivery Methods: Demonstrated experience and proficiency in Agile methodologies, including Scrum or Kanban, with the ability to facilitate Agile ceremonies and drive iterative product development.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Change Management Expertise: Experience in leading change management initiatives, with the ability to guide teams through transitions and foster a culture of adaptability and resilience.
• Inspirational Leadership: Proven ability to inspire and motivate teams to deliver exceptional quality work within tight deadlines, fostering a high-performance culture through clear vision, encouragement, and recognition of team achievements.
• Hands-On Leadership: Demonstrated ability to lead by example, with a willingness to roll up your sleeves and actively engage in the work alongside the team, ensuring goals are met and challenges are addressed collaboratively.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.