Locations and Workstyle:
Irving, TX and Boca Raton, FL: Hybrid schedule - onsite a minimum of four days per week, with one remote day. Five days onsite may be required based on business needs.
Blue Bell, PA: Primarily remote; candidates should be within commuting distance of the Blue Bell office and able to work onsite as needed. Option to come onsite more frequently if desired.
We are looking for a Product Manager to own the end-to-end firmware release lifecycle across our connected product platforms. In this role, you will partner with teams across Product, Engineering, Security, Quality, Operations, Customer Care, and external partners to ensure devices remain secure, reliable, current, and supportable throughout their lifecycle.
You will serve as the central owner for release planning, over-the-air (OTA) deployment strategy, adoption, and post-release performance. Success in this role requires balancing customer impact, security priorities, operational risk, and business objectives while driving disciplined execution across multiple stakeholders. This role is ideal for someone who enjoys solving complex operational challenges, coordinating across teams, and using data to improve release outcomes.
What You'll Do
- Develop integrated release plans covering validation, security reviews, certifications, dependencies, communications, operational readiness, and deployment milestones.
- Lead release readiness reviews and establish rollout stages, customer segmentation strategies, success criteria, rollback plans, and escalation procedures.
- Coordinate release execution across Engineering, Security, Quality, Customer Care, Field Operations, and external partners.
- Monitor deployment health, adoption, update success and failure rates, version distribution, and exception trends.
- Create dashboards and reporting that provide visibility into release performance, customer impact, and operational risk.
- Drive recovery efforts for unsuccessful or stalled deployments and ensure issues are resolved through closure.
- Lead post-release reviews, root cause analysis, and continuous improvement initiatives.
- Serve as the primary owner and coordination point for legacy OTA platforms and migration-related activities.
- Translate technical risks and system behavior into clear business impacts and customer-facing recommendations.
- Manage vendor relationships, release dependencies, service expectations, and escalations.
What You'll Need
- Bachelor's degree in Business, Engineering, Computer Science, Information Systems, Product Management, or a related field, or equivalent experience.
- 5+ years of experience in Product Management, Technical Program Management, Device Lifecycle Management, or a related field.
- Experience coordinating customer-facing software or firmware releases across cross-functional teams.
- Experience defining release requirements, rollout plans, readiness criteria, deployment metrics, and escalation processes.
- Working knowledge of embedded firmware, connected-device ecosystems, OTA update systems, cloud services, and release pipelines.
- Strong analytical and problem-solving skills with the ability to assess risk and make data-driven decisions.
Compensation & Benefits:
The salary range for Engineer I is $88,000.00 - $132,000.00 based on experience and qualifications.
Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance.
We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Skills Required
- Bachelor's degree in Business, Engineering, Computer Science, Information Systems, Product Management, or a related field, or equivalent experience
- 5+ years of experience in Product Management, Technical Program Management, Device Lifecycle Management, or a related field
- Experience coordinating customer-facing software or firmware releases across cross-functional teams
- Experience defining release requirements, rollout plans, readiness criteria, deployment metrics, and escalation processes
- Working knowledge of embedded firmware, connected-device ecosystems, OTA update systems, cloud services, and release pipelines
- Strong analytical and problem-solving skills with the ability to assess risk and make data-driven decisions
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
ADT Insights
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
