Product Manager, Fintech & Loyalty

An Important Note about Wayfair's In-Office Policy:

Please note that this is a hybrid role based in Boston, and will require you to work in the office on Tuesdays, Wednesdays, and Thursdays.

Who We Are:

We are looking for a passionate Product Manager to join the FinTech & Loyalty team. The Fintech & Loyalty team is responsible for accelerating customer loyalty through engaging loyalty benefits and experiences,  safely managing all forms of payment, and providing customers with financing opportunities that give them access to the home goods they desire.. This role will drive the growth of Wayfair’s customer loyalty program with enticing outreach experiences to nonmembers and lapsed members, along with overseeing enhancements to the foundational membership service. The successful candidate will be responsible for easy-to-use, relevant, and insightful customer experiences along with the underlying technical platform across geos and channels.

What You’ll Do:

• Develop a deep understanding of Wayfair customers, and how they engage with the Wayfair loyalty program.
• Partner with business stakeholders to prioritize and develop impactful solutions that drive key business value.
• Use Agile processes to collaborate with partnering teams (engineers, experience designers, analytics) to execute your prioritized roadmap.
• Communicate and promote the product vision and progress throughout Wayfair including senior partners.
• Develop and monitor OKRs for key product initiatives and ensure alignment with stakeholder objectives.

We Are a Match Because You Have:

• 4 + years building online products at scale
• Demonstrated success in creating products that drive business impact.
• Customer empathy driving a focus on customer problems and solutions
• Strong analytical and data-driven decision making skills
• Sufficient technical literacy to effectively communicate with engineering. Technical degree is a plus
• Excellent communication and stakeholder management skills at the senior partner level.
• Positive, people-oriented, and collaborative attitude.

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• DIsability Protection (Short Term & Long Term DIsability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected].