The Product Manager, Enterprise Product plays a pivotal role in shaping the technology ecosystem that powers Essex’s operational excellence. This role provides the strategic guidance, evaluation, implementation, and deployment of property management and corporate systems and processes. The Product Manager will provide ongoing system ownership in collaboration with the Enterprise Product Director and team by ensuring that consistent practices are used to maintain the integrity of the systems, policies & procedures. The Product Manager will work with Service Desk delivery teams to fully train and document all necessary steps for Essex associate support of systems and applications. This role will regularly collaborate with the Product Support team and will often serve as a point person for escalation of product related issues. The Product Manager is responsible for guiding the consistent use of applications and systems and will ensure the effective delivery of products and services to meet all Essex associates’ needs.
This role is part of the Enterprise Applications team which is part of the larger Essex Technology team. The Essex Technology team is a group of passionate technologists dedicated to collaborating with each other while supporting and driving Essex to a tech-forward future.
WHAT YOU WILL DO:
Work closely with business and technical subject matter experts to gather requirements as well as identify, evaluate and select feasible solutions.
Continuously assess processes to make ongoing improvements to how Essex develops, communicates and delivers projects to the company.
Develop extensive working knowledge of applications regularly used by on-site and corporate associates.
Manage vendor relations with new and existing vendors supplying technology solutions, ensuring strong performance, aligned expectations, and successful delivery of solutions.
Assist management with identifying and developing property related and corporate document management processes, as they relate to associated applications.
Create comprehensive support materials and train Service Desk analysts, as needed.
Develop and maintain training materials and schedules, when needed.
Deliver training programs virtually and on-site, as needed.
Coordinate with operations to test and deploy new applications, features, and functionality.
Troubleshoot application related issues reported by customers and provide support and training solutions via phone, email, or web support.
Establish, monitor, and continuously refine technology best practices in collaboration with key stakeholders across the business.
Perform additional responsibilities as required to support the evolving needs of the Enterprise Applications team.
WHAT YOU WILL NEED:
Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field preferred.
5+ years of Product Management experience, with a proven track record of driving successful product lifecycle execution.
Multi-family housing industry experience required, with deep familiarity in the operational needs of on-site and corporate teams.
Hands-on experience with Yardi, OnSite, and other multi-family technology platforms supporting prospect management, resident lifecycle activities, and on-site operational workflows.
Proficiency in business analytics and data interpretation to support informed decision-making; advanced analysis skills are preferred.
WHAT THE JOB REQUIRES:
Demonstrated ability to diagnose, troubleshoot, and resolve software-related issues to enhance system performance and user adoption.
Expertise in evaluating business requirements and aligning them with scalable, fit-for-purpose application solutions.
Strong capability in identifying implementation risks, developing mitigation strategies, and ensuring successful change enablement.
Ability to translate complex technical concepts into clear, accessible language for diverse audiences across the organization.
Proven experience delivering effective classroom and virtual training programs that drive proficiency and engagement.
Exceptional customer service acumen and strong interpersonal skills, with the ability to build rapport and influence cross-functional partners.
Requires the ability to work Monday through Friday. The position includes in-person work requirements consistent with the hybrid policy located at Essex's corporate office in Irvine (CA), Bellevue (WA), Woodland Hills (CA), or San Mateo (CA). The hybrid policy is subject to change at Essex’s sole discretion.
WHAT YOU WILL BRING TO THE TABLE:
A collaborative mindset with the ability to provide informal leadership, offering technical guidance, training and coaching to peers.
Exceptional written and verbal communication skills, with the ability to convey complex information clearly and professionally across diverse audiences.
Strong organizational and analytical capabilities that enable timely, reliable, and service-focused support to stakeholders at all levels.
The capacity to interpret complex information, analyze multifaceted scenarios, and develop practical, data-informed solutions in environments with multiple pathways and decision points.
Sound judgment and the ability to make informed decisions grounded in established procedures, organizational priorities, and business objectives to consistently meet deadlines and drive results.
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All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
The pay range for this position is $91,000.00 - $136,000.00 per year. New hires generally start between $91,000.00 - $114,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.Top Skills
What We Do
Essex Property Trust, Inc., is a fully integrated real estate investment trust (REIT) that acquires, develops, redevelops, and manages multifamily residential properties in San Diego, Orange County, Los Angeles, Northern California and the Pacific Northwest. Since its founding in 1971, Essex has made a commitment to the vibrant coastal economies in which we operate, we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders.
Working at Essex is more than just a job. We believe our employees deserve a rewarding career with opportunities to grow their knowledge, skills and experiences, and we pride ourselves on five values to ensure we're staying true to ourselves and the communities that we serve: act with integrity, care about what matters, do right with urgency, lead at every level and seek fairness.
Our employee experience is driven by an inclusive culture and a diverse team of people with common values. We pursue excellence at every turn and aim to re-imagine our people programs with technology-driven innovations, upgrading and standardizing how we work, and offering programs that allow our employees to achieve physical, mental and financial well-being. Working at Essex is not a destination. It is a journey where you can confidently build your career, knowing we’re always dreaming up what is next at Essex.
